Remove Customer Engagement Remove Exercises Remove Feedback Remove Voice of Customer
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Create A High-Performance Customer Engagement Platform

Second to None

The ability to curate high levels of customer engagement can help brands to increase their customer retention rate, which can have a direct impact on overall profitability. To learn more about customer engagement strategies, check out the following piece written by Kenneth Adams for Forbes. Pause for a moment.

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Customer Journey Mapping: Balancing Customer and Company Needs to Drive Business Outcomes  

SuiteCX

Each needs to be involved in creating a better customer engagement plan. Customers want what they want, when they want it and via their preferred channel. Moreover they want it to be easy to do business with you. suitecx ©2015, suitecx Inc.

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B2B: The Linkage Between NPS and Financials is NOT What You Think It Is

Waypoint Group

A TopBox-client since 2015 asked us to help them predict future financial outcomes based on the operationalized B2B-customer feedback data that they had been harvesting over the past 4 years. not responding to feedback requests or joint account planning processes). Get customers to provide feedback! The take-away?

NPS 40
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6 Key Takeaways From ‘Managing Friction Between Customer Success and Other Company Departments’ Panel

ChurnZero

Give Product thematic feedback, not anecdotes. Most Customer Success and Product interactions center around customer feedback. What’s worked for us is to avoid anecdotal feedback, piecemeal conversations, and wanting to share customer feedback as soon as it’s received.”. Matt Kearns, Sr.

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What is Voice of Customer and How Can You Leverage It?

Totango

According to research by workplace collaboration specialist Atlassian, less than 1 in 5 people believe companies listen to their feedback. Whenever a customer offers feedback, they are giving you an opportunity to make them happy—or at least happier. What is Voice of Customer? The second is to act on it.

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The Power of Leading Indicators in Customer Success: Here’s What To Measure

Waypoint Group

Consider using a B2B-centric customer feedback tool such as TopBox to be able to collect and visualize the health of the account in a scalable way. You couldn’t possibly create account plans for 100% of your large/strategic accounts at one time, so why ask your customers for feedback all at at once?

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Customer Service is a Gold Mine for Employee Experience Ideas

Russel Lolacher

"Your feedback is more important than ever." Is now: “Your feedback is more important than ever.” Whether it’s appreciation, common language or asking for feedback, these themes resonate with employees as much as customers. Try it and see. EmployeeExperience #EX #EmployeeExperience. "Your