CSM Magazine

APRIL 17, 2024

Modern bots initiate conversation, offering help and recommendations, much like an in-store sales representative, enhancing the customer’s shopping experience. They learn from past interactions and feedback, improving their accuracy and effectiveness, thus delivering a better customer experience with each conversation.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52

Steve DiGioia

JULY 31, 2017

Listen Customers rarely come before their need is urgent. Forbes magazine contributor Carmine Gallo explained, “Your customers will only tell you what they think they need, but how you meet their unexpressed needs makes all the difference.” The company should stay attuned to how customers experience its products and services.

Customer Confidence 100

Customer Confidence Meeting Sales Company 100

CSM Magazine

NOVEMBER 4, 2022

That’s according to new research from gig customer service (GigCX) platform Limitless , which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Customer confidence is crumbling in the current environment .

Tips 93

Tips Customer Service Management Comparison 93

CSM Magazine

DECEMBER 13, 2023

Lack of Cross-Sell and Upsell Capabilities This gap involves using strategies that integrate sales opportunities into customer interactions. Here’s how you can bridge this gap: Provide comprehensive training for customer service representatives that focus on cross-selling and upselling.

Customer Service 52

Customer Service CRM Call Center System 52

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. The same development can be seen in the grid for sales excellence.

Culture 60

Culture Training Brands Strategy 60

CSM Magazine

JULY 13, 2022

Each one is a chance for you to nurture their interactions towards a sale, referred to as customer touchpoints. Optimizing your customer touchpoints can lead to stronger brand loyalty, more revenue, and improved sales. Producing more sales – You can nurture more customers toward a sale if you get your touch points right.

Touchpoint 69

Touchpoint Customer Journeys Self Service Chatbots 69