Remove Customer Confidence Remove Customer Service Strategies Remove Customer Service Training Remove Training
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Why You Shouldn’t Yell at Customer Service Agents – And More

ShepHyken

Instead, I want to emphasize the last part of my response to the question: sometimes, customer service agents – and other employees – have different answers to the same questions. The problem is a training issue. Create a database of customer questions and answers and train employees to use it.

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A Lesson from Michelangelo: Details Matter

ShepHyken

It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.

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The Biggest Opportunity in Customer Service

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Make Your Customer Smarter: Create an Educational Experience

ShepHyken

Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

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You Too Can Be As Good As Amazon…Maybe!

ShepHyken

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Showing Up On Time

ShepHyken

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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Are You So Good Your Customers Would Pay You Double?

ShepHyken

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. The post Are You So Good Your Customers Would Pay You Double?