Customer Confidence Customer Service Strategies Customer Service Training Tips 
ShepHyken
JANUARY 10, 2018
Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
DECEMBER 4, 2017
Work to keep your existing customers and impress new ones so they will come back. As this article points out, and rightly so, “The poor state of customer service is your biggest opportunity.” ” 5 Last Minute Holiday Customer Service Tips You Can Employ Now by Emily Johnson.
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