Remove Customer Confidence Remove Customer relationships Remove Customer Service Remove Customer Service Strategies
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What Does Perfect Service Recovery Look Like?

ShepHyken

There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com.

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When Can I Expect Your Call?

ShepHyken

Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. Taking three days to call someone back shows a lack of focus, if not a lack of concern, for the customer – whether it’s true or not.

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The 3 Secrets to a Great B2B Customer Support Team

Team Support

There’s a similar dynamic between customer onboarding and customer support. When a customer receives an excellent onboarding experience, they come away with a plethora of product knowledge and very few questions left unanswered. Predicaments like this not only hurt customer trust but also the mood of the entire support team.

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