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A Lesson from Michelangelo: Details Matter

ShepHyken

As it applies to customer experience (including customer service), it is often the little details that move the experience from average to amazing. It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. .

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5 Top Customer Service Articles For the Week of April 30, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Phone Is King for Customer Experience by Blair Pleasant. (No 5 Predictions On The Future Of Customer Service by Mikhail Naumov.

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5 Top Customer Service Articles for the Week of October 23, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Customer service expert Chip Bell has come up with a concept he calls “impulse service.”

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Make Your Customer Smarter: Create an Educational Experience

ShepHyken

Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s simple. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

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You Too Can Be As Good As Amazon…Maybe!

ShepHyken

For a number of years, I’ve preached that our customers no longer compare us just to our direct competitors, but instead to the brands they enjoy doing business with the most. In other words, the ones that provide the best customer service and experience. Connect with Shep on LinkedIn.

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What Does Perfect Service Recovery Look Like?

ShepHyken

There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. And, they didn’t get there by disappointing their customers. 2) Apologize for the problem. 5) Act with urgency.

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Showing Up On Time

ShepHyken

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Start by showing up on time. The time is now—so don’t be late! Follow on Twitter: @Hyken.

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