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Accelerating the Customer Experience post-COVID

Lumoa

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Incorporating a new focus towards customer frustrations may be the most worthwhile change your company takes.

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The Power of AI-driven Customer Feedback Insights for Actionable Strategies

BirdEye

A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews.

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Customer service stats and what they mean for your business

Vonage

Disappoint one customer and their friends and family are not going to shop with you either. With social media-grabbing headlines with claims that it’s the future of customer service, there’s a risk that service teams will spend too long developing a social strategy and neglect the good old-fashioned phone call.

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Everything You Need to Know About the Oracle CX Cloud Virtual Summit on Personalized Marketing

Oracle

Social media. Note that session and event details are subject to change. Select sessions on the topics of B2B or B2C marketing: Mastering Customer Signals in the Experience Economy with Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud. Social media. Register for the virtual summit here.

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From Bean Bags To Billions: LoveSac’s Innovative DTC Success

Blake Morgan

Differentiating not just on innovation, but on customer experience. LoveSac founder and CEO Shawn Nelson isn’t afraid to adapt and try new ideas to meet customerschanging demands. But as buying habits changed, the company converted its stores to inventory-free showrooms and became a completely DTC brand.

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The Power of Customer-Focused Leadership

Blake Morgan

LoveSac has disrupted the competitive furniture industry because of Shawn’s willingness to adapt to meet customerschanging demands. He encourages his employees to meet and exceed customer expectations, which has led to innovative DTC showrooms, integrated technology, and impressive shipping and return policies.

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Why Outside-In Thinking Is So Difficult

Experience Investigators by 360Connext

Because just when you think you’ve figured it out, something changes. Departments change their goals. Customers change, too, and sometimes in subtle ways. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. A new product is launched.