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Chatbots for the tourism industry, a multi-faceted benefit

Inbenta

The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.

Tourism 121
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What it takes to be a Customer Experience Professional – My CX Journey, by Carlton Gajadhar

ijgolding

Customer experience (CX) has changed the way I think about customers, staff and operations within organisations and I wanted to share my story so far on how as a new CX professional let myself, with the struggles, achievements and inspirational moments I have encountered over the last four years.

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Customer intent is a treasure trove of actionable data hiding in plain sight

Think Customers

And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance. These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs.

Data 59
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Guest Blog: How to Get the Most from Seasonal Customer Service Employees

ShepHyken

For example, Macy’s hired 1,500 employees at customer service call centers and countless more for sales floors across the country, while Target doubled its team dedicated to in-store pickups and curbside services. However, these employees also present unique challenges to delivering exceptional customer experiences.

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Demand Shock

C Space

Though it’s hard to imagine that demand travel for tourism or to visit family and friends will disappear, the switch to remote work and teleconferences during the coronavirus outbreak has shown that in-person meetings aren’t essential and could dramatically affect business travel. Looking for more Outside In thinking?

Tourism 59
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Axis Group Hosts Institute of Customer Service CEO Breakfast

CSM Magazine

Axis Group , one of the UK’s fastest growing security, cleaning, front-of-house and support services organisations, hosted an Institute of Customer Service CEO breakfast briefing during October’s National Customer Service Week designed to bring UK business leaders together and engage them in the importance of customer service in the boardroom.

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The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

ECXO

Navigating the Complexities of Customer Experience Across European Cultures Article source here : CX maturity models in Europe vary from country to country. Others are more advanced in adopting, implementing and optimising customer-centric strategies. Some have barely started or are still in the early stages of development.

Culture 52