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Building a Customer-Centric Ecommerce Business: The Complete Guide

Help Scout

All the resources you need to build an ecommerce business that attracts and retains loyal customers through best-in-class service. Read the full article

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Integrate Live Chat & AI to Your eCommerce Business [& Learn How to Do It Right]

Win the Customer

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. Better customer service – It’s no secret that customers love live chat. This is because live chat for eCommerce supports people who are in a hurry.

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48 Ecommerce Interview Questions for Hiring the Right Team

Help Scout

Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior. Read the full article

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Customer Targeting for eCommerce Marketing

CSM Magazine

Online store owners opt for eCommerce marketing, which allows you to market your products to a wide audience. But if you want to have a successful and cost-efficient campaign, you need to use specific customer targeting. Being customer centric means taking your customers into consideration when making any business decision.

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Top 5 Ways to Boost Customer Experience on Your eCommerce Website

CSM Magazine

In the aftermath of the Covid-19 outbreak with shifts in customer buying behavior from traditional shopping to online shopping or buying online and pickup in-store, the demand for an effective eCommerce platform became quite huge. If you want to find an eCommerce platform that can function as an ERP system, view here.

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Free Webinar: How Leaders Build a Customer-Centric Culture

CSM Magazine

Reuters Events are excited to announce the next free customer service & experience webinar: ‘Becoming a CX Visionary: How Leaders Build a Customer-Centric Culture’ featuring senior leaders from CVS Health, Comcast, Nissan NA & Bloomfire! Speakers include: Srikant Narasimhan, VP Enterprise Customer Experience, CVS Health.

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How to automate ecommerce feedback collection with Delighted’s Squarespace extension

delighted

For entrepreneurs starting out in online retail, Squarespace often pops up as the solution for establishing their ecommerce store and growing their brand. Squarespace makes creating an impactful, optimized ecommerce store easy. Get the full list of Squarespace Commerce customer properties that Delighted integrates here.