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5 Top Customer Service Articles for the Week of December 30, 2019

ShepHyken

Harvard Business Review) More and more companies have loyalty programs — and for good reason. A recent industry report showed that loyalty program members not only spend more and remain customers longer but they are also more likely to spread positive word of mouth. Be it Alexa, Google, Siri, etc.,

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5 Top Customer Service Articles For the Week of June 20, 2016

ShepHyken

World’s 3 MOST Customer Centric Companies: How do they do it!! Customer Guru) Here are our top three picks for the most customer centric companies and some lessons on how they manage to be customer-centric despite their size and diversity. The concept of desire is loyalty on steroids.

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5 Top Customer Service Articles For the Week of July 11, 2016

ShepHyken

I J Golding) I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. Well worth your attention, especially if you have any type of customer loyalty program.

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5 Top Customer Service Articles of the Week 10-10-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat.

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Top 5 Customer Service & CX Articles for the Week of March 6, 2023

ShepHyken

How can business leaders shape the future of their organizations using a customer-centric approach? There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc.

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5 Top Customer Service Articles For the Week of November 13, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. Improving Customer Experience with a Customer Centric Culture by Mansi Bhatia. CustomerThink) Customer experience (CX) has gained a newfound glory in today’s industrial landscape. Here are my top five picks from last week.