CX Accelerator

NOVEMBER 7, 2023

It was incredibly distressing to encounter a customer service representative who clearly couldn’t care less if I ever left my house again. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.

Customer Centricity 316

Customer Centricity Company Airlines Net Promoter Score 316

InMoment XI

FEBRUARY 12, 2024

Integrated customer experience revolves around breaking down data silos and consolidating customer data from diverse sources into a unified and accessible repository. The goal is to create a comprehensive view of the customer, drawing insights from various touch points such as interactions, purchases, and feedback.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Second to None

MAY 3, 2018

And the best way to establish this relationship is to provide consistently friendly service across these different channels. In fact, 73% of customers fall in love with an organization because of friendly customer service representatives.[3] 1] [link]. [2] 2] [link]. [3] 3] [link].

Interaction 59

Interaction Strategy Voice of Customer Brands 59