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Why Artificial Intelligence Now—and Why in Customer Care?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. More online activity—improved customer access to digital interaction channels.

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The Customer Care Difference for Healthcare Products

CSM Magazine

Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.

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Free Webinar: Supercharging Customer Care and Optimizing Experiences

CSM Magazine

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Christoph Neut, VP EMEA Sales, Hootsuite.

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How Customer Care Can Boost Your Sales and Increase Your Profits

CSM Magazine

This is a story from my personal experience that showed me that caring for customers really can boost your sales and profits. The conclusion I came to was that not only does great customer service leave customers feeling happy but actually results in them buying more. Can I help you?” The bottom line?

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Guest Post: Ways to Improve the SaaS Customer Experience

ShepHyken

Features that are promised but never delivered may indicate sales, marketing, and customer experience silos that need to be addressed. It is tough to do business with customers in silos, decreasing loyalty and increasing churn. . To get your staff on the same page, create internal teams entirely focused on customer success.

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Enhancing Customer Outreach: Effective Strategies for Outbound Voice Communication

CSM Magazine

Understanding Outbound Voice Communication At its core, outbound voice communication involves proactive contact with customers or prospects through calls initiated by the business. This method is not just about sales; it’s an opportunity to provide value, gather feedback, and build lasting relationships.

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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? Make them more human right now and use all their human attributes to provide the best sales and service online. That’s exactly what AI will kill.