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5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with this time of year. My Comment: Regardless of the type of business you are in, I believe it’s important to have a “hospitality mentality.”

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Never Take Your Eyes Off the Customer

ShepHyken

There are many excellent customer service tips from a veteran in the hospitality business. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

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5 Top Customer Service Articles for the Week of September 3, 2018

ShepHyken

My Comment: Here are three powerful ideas – or as the author calls them, “rules” – on how to create a more customer-focused experience for your customers, clients, patients, guests, etc. 5 Hospitality Phrases Guests Remember Most by Rupesh Patel. He lives and breathes hospitality and knows his “stuff.”.

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Set a customer service culture with three steps to welcome

Vonage

That might be a good customer service culture for a carnival or a bustling street on a busy night. But theatrics can be out of place at government offices, hospitals or jewelry stores. At the government service counter, a positive gesture could be simply, “Next, please.” Your Service” books and founder of UP!

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5 Top Customer Service Articles For the Week of April 3, 2017

ShepHyken

This year, attendance at several Customer Service sessions reportedly doubled from last year. My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Want Loyal Customers?

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5 Top Customer Service Articles for the Week of November 19, 2018

ShepHyken

Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! CustomerThink) Let’s face it, poor customer care support service can cost a business a fortune! Many of the customer service mistakes mentioned in this article aren’t “rookie mistakes.” by Deeksha Dadu.

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5 Top Customer Service Articles For the Week of September 5, 2016

ShepHyken

5 Hospitality Customer Service Habits – Warm & Welcoming by Rupesh Patel. LinkedIn) In this article, I share five ways you and your hospitality team can offer more memorable welcomes, that your guests will love (and what to avoid saying). Talk about delivering customer amazement!