Remove Customer Care Remove Customer Service Strategies Remove Customer Service Training Remove Tips
article thumbnail

5 Top Customer Service Articles for the Week of July 22, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. My Comment: Companies are using social media customer care/service to increase loyalty and gain market share.

article thumbnail

The Best Social Media Channels for Customer Service

ShepHyken

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

20 Ways To Create An Amazing Customer Service Experience In 2020 (Part One)

ShepHyken

Share content that is all about the customer and not about the company. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

article thumbnail

5 Top Customer Service Articles for the Week of November 19, 2018

ShepHyken

Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! CustomerThink) Let’s face it, poor customer care support service can cost a business a fortune! Many of the customer service mistakes mentioned in this article aren’t “rookie mistakes.” by Deeksha Dadu.

article thumbnail

5 Top Customer Service Articles For the Week of August 1, 2016

ShepHyken

These are great ideas that almost any customer service/experience innovation program can benefit from. A small change on Twitter – A Massive Twitter Customer Care Implication by Mark Shaw. Mark Shaw) A small change on Twitter – A Massive Twitter Customer care Implication. Follow on Twitter: @Hyken .

article thumbnail

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Undynamic Customer Outreach.

article thumbnail

5 Top Customer Service Articles For the Week of July 17, 2017

ShepHyken

How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great. However, because customers are more informed than ever, they expect more.