Customer Care Customer Focused Customer Service Training Training 
ShepHyken
OCTOBER 12, 2022
Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why.
ShepHyken
SEPTEMBER 16, 2020
Grant authority to employees to make customer-focused decisions. This is about giving your team the authority to take care of your customers. It takes some training to show an employee how far they can go, but once you train them, let them go forth and be successful. I know… this is common sense.
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ShepHyken
APRIL 28, 2021
This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. It probably wasn’t an actual script, but it was an answer she was trained to use. He bought a new car.
ShepHyken
OCTOBER 7, 2020
The salesperson missed the opportunity to sell more to the customer the first time, causing inconvenience—not to mention frustration—for the customer. This is customer disservice. Sometimes customer disservice happens because someone is taking a shortcut. The concept behind customer disservice is the missed opportunity.
ShepHyken
MARCH 29, 2017
And, social customer service allows you to take the interactions with your customers to an even higher level. This is the second year in a row that Social Media Marketing World has had a social customer care track. It is proof that social customer care is something that companies cannot ignore.
Comm100
DECEMBER 19, 2017
Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.
ShepHyken
SEPTEMBER 18, 2019
There are plenty of reasons you might say no to a customer, so you must train your people accordingly. Then, through training, give employees examples that show them how far they can go. Train by citing examples of actual interactions between employees and customers. Obviously, you must say no to anything illegal.
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