Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.
CSM Magazine
MARCH 20, 2024
In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.
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Bill Quiseng
DECEMBER 6, 2021
Highlight your culture by introducing your core values, describing the empowerment processes that employees can use to exceed customer expectations and offering specific stories when employees went above and beyond for your customers. Don’t bore your employees with rote customer service training.
Kustomer
AUGUST 5, 2020
In addition to the above good customer service traits that relate to listening, it’s equally important to have the right approach when it comes to responding. Exceptional customer service skills include speaking clearly and articulately, providing just the right amount of information and asking the right questions at the right time.
ShepHyken
SEPTEMBER 22, 2023
The last three years have demonstrated the importance of strong customer support systems, as customers lean heavily on organizations for assistance in times of rapid change and uncertainty. But by prioritizing exceptional customer service, organizations can foster loyalty and drive growth in the years ahead.
Comm100
APRIL 16, 2018
A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.
Lumoa
JUNE 14, 2023
In other words, failing to provide adequate customer service can be enough to trigger a negative NPS score and, consequently, drive customers away. Quality of Product/Service Falling Short of Customer Expectations As consumers, we all have expectations from the products and services we acquire.
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