Storyminers

JULY 7, 2020

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Qualtrics

OCTOBER 29, 2019

Your customers play a key role in helping coach your employees and has a win-win effect to help drive voice-of-customer change. Here’s how you can use employee coaching to enable better customer experiences. Manager and employee (1:1). Make sure you read both positive and negative customer comments.

Customer Satisfaction 22

Customer Satisfaction How To eBook Voice of Customer 22

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Pointillist

JUNE 7, 2021

Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations. Journey Management Maturity Separates CX Leaders from the Pack.

Measurement 71

Measurement Survey Customer Journeys Management 71

Grade.us

JULY 17, 2018

Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. Do customers buy from your bots? · Sentiment and reaction. Vanishing data.

Strategy 20

Strategy Marketing Chatbots Social Media 20