Defining Brands with The Kind of Customer Experience They Deliver: An Exclusive Interview with Mr. Viraj Verma, Marketing and Strategic Alliances Head, PVR BluO
Customer Guru
JANUARY 30, 2018
It is the voice of the customer that gets absorbed by the team and then delivered to us. How would you want to capture the voice of customer effectively? How do you ensure that the Operations team also keeps its processes updated to deliver the experience according to the changing needs of the customer?
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