CSAT vs NPS: Understanding the Variances in Feedback Measurement
SurveySparrow
DECEMBER 28, 2023
And according to Forbes, a harsh 96% will abandon you for lousy customer service! This stat shows us the importance of measuring customer experience. In this blog, we will look into the different aspects of CSAT and NPS in terms of meaning, elements, measurement, assessment, and all you need to know about the two.
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