6 tips for boosting customer engagement
Alida
SEPTEMBER 22, 2022
Personalization and two-way communication are key to engage and build loyalty among your customer base.
6 tips for boosting customer engagement
Alida
SEPTEMBER 22, 2022
Personalization and two-way communication are key to engage and build loyalty among your customer base.
Engagement 
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Alida and Rybbon Increase Customer Engagement with Digital Incentives
Alida
JANUARY 18, 2022
Understanding what your customers want and expect is key to any business’s success, but uncovering those insights can take a lot of effort. You need to collect broad customer feedback, which means getting responses that are representative of your entire customer base.
Digital customer engagement: how to balance one-to-one and digital interaction
ChurnZero
APRIL 18, 2024
Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Make sure you’re still delivering high-touch, one-to-one engagement.
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The Modern Customer Success Playbook
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Create highly targeted segments to drive more contextual and personalized engagements. Satisfaction won’t cut it.
Build a Customer Service Survey That Will Engage Your Customers
GetFeedback
JUNE 3, 2019
While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. Know your customers . 90% of consumers find personalization appealing.
Survey 186
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Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. Delivering these ultra-personalized experiences to every customer, every time, can seem like an impossible task; AI not only makes it possible, but achievable at scale.
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Improving Customer Experience Through Stratified Sampling
InMoment XI
FEBRUARY 13, 2024
Stratified sampling provides businesses with a nuanced understanding of customer preferences and behaviors within each segment, allowing for the development of personalized marketing strategies. Once the sample sizes for each age group are determined, this company selects a random sample of customers from each stratum.
Predictive Analytics Examples that Demonstrate Its Impact on Customer Experience
InMoment XI
MARCH 25, 2024
Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. Improve customer lifetime value. Reduce customer churn.
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15 Ways A Growing Business Can Retain Engagement With Its Customer Base
Optimove
JANUARY 15, 2020
As customers, we love our neighborhood grocer, because he knows exactly what we like and what to recommend. But he has only hundreds of customers. Growing businesses can maintain engagement by using AI and machine learning to personalize their customer experience at scale.
The Complete Retail Customer Experience Guide
InMoment XI
JANUARY 4, 2024
It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?
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Sabio Group Secures Aramis Group’s Aramisauto to Strengthen French Customer Base
CSM Magazine
JULY 13, 2023
Sabio Group has strengthened its French customer base by securing Aramis Group’s Aramisauto on a multi-year digital transformation project. The project is aimed at improving customer engagement and satisfaction levels across multiple channels, including voice calls, emails, SMS and chatbots amongst others.
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AI for Customer Experience: A New Mode of Engaging with Your Customers
Feedbackly
MARCH 14, 2024
As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in helping both brands and customers benefit from improved efficiency. Let’s take a look at how AI can be used to enhance CX and build better connections with customers! It’s a great way to win customers!
Top 6 Tips for a Successful SaaS Customer Engagement Strategy
Totango
AUGUST 25, 2022
Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.
10 Customer Engagement Ideas to Boost Your Business
CSM Magazine
AUGUST 4, 2023
In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.
4 customer-based strategies health care can learn from retail
Alida
APRIL 5, 2017
Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.
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Guest Blog: How Does AI Marketing Help Drive Customer Engagement?
ShepHyken
SEPTEMBER 15, 2017
This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Below are a few ways AIM can create higher levels of customer engagement. There is a wealth of customer data available to marketers today.
Four customer engagement strategies for SaaS companies
ChurnZero
MARCH 28, 2023
Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.
Predictive Customer Service: AI’s Role in Anticipating Needs
Comm100
APRIL 10, 2024
AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. We will also consider how AI algorithms are used to process customer data patterns to predict their service requirements – dealing with issues before they even arise.
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7 Great Customer Engagement Ideas
Totango
JUNE 4, 2021
Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. We’ll also show you how technology can help you automate your engagement strategy.
Guest Blog: How to Engage Customers with Your Brand
ShepHyken
OCTOBER 4, 2019
This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Customers, employees, lead generation, or profit. Well, the best answer is customer engagement. No business can survive without engaging its customers.
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Q&A with Aruba: How We Scaled Our Customer Engagement Strategy
Totango
NOVEMBER 5, 2021
What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?
Segmenting Your Customer Base to Scale
Amity
JUNE 15, 2017
As your company grows and more customers are added to your care, you will either need to hire more people, or be smarter with your time. To scale your Customer Success team, you will need to segment your customers and apply the appropriate engagement model. The result of this work is immediate. 1: Value Segmentation.
Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process
BlueOcean
FEBRUARY 22, 2024
It’s human nature to focus on the red flags that pop up when you’re deep into the customer support RFP process. Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. But knowing what a green flag looks like is just as critical. That’s where the magic happens.
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Uplight Called Out as a Leader by Guidehouse in Customer Engagement and Experience Analytics
Uplight
SEPTEMBER 6, 2023
Uplight ranked second in Guidehouse’s first-ever Leaderboard for Customer Experience and Experience Analytics, facilitating “improved enrollment, participation, and engagement in customer-centric utility programs, or that logically contribute to an enriched CX.”
Analytics 52
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Engaging Leadership In B2B OEM Processes That Impact The Effectiveness Of Aftermarket Customer Support
Middlesex Consulting
AUGUST 12, 2021
Ron Giuntini is the author of this post and is justifiably proud of his efforts relating to engaging leadership in the aftermarket. The post Engaging Leadership In B2B OEM Processes That Impact The Effectiveness Of Aftermarket Customer Support appeared first on Middlesex Consulting.
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How Data-Driven Customer Engagement Delivers Value to Each Customer
Totango
SEPTEMBER 11, 2020
After all, as the old adage goes, “The customer is always right.” However, in a world where Customer Success teams often have dozens of accounts to care for, it can be challenging to fully understand the specific needs of individual client accounts and to find time to reach out to each client to meet those needs. . Onboarding Clients.
Generative AI Customer Service: The Benefits & Challenges
Comm100
JANUARY 2, 2024
Imagine a world where customer service is not just responsive but anticipatory. Where every interaction is both efficient and tailored to the customer’s needs. This is the promise of Generative AI customer service. This allows for more proactive and relevant customer support.
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Customer Marketing: Part 4 – Engagement
ClientSuccess
NOVEMBER 24, 2021
Over the past few weeks, we’ve been exploring some of the different types of customer marketing initiatives that CSMs can own to deliver fantastic customer experiences. Today, we’re going to take a look at a fourth customer marketing initiative: engagement. 1:1 meetings, executive fireside chats, and customer showcases.
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How to Drive Mobile Customer Engagement and Increase Product Feedback
SurveyGizmo
DECEMBER 21, 2022
Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.
Q&A with Aruba: How We Scaled Our Customer Engagement Strategy
Totango
NOVEMBER 5, 2021
What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?
3 Winning B2B Client Engagement Strategies
Totango
SEPTEMBER 7, 2021
B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Why Are B2B Client Engagement Strategies Different from B2C?
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Guest Post: How to Use the Customer Journey to Create an Engaging Affiliate Marketing Strategy
ShepHyken
FEBRUARY 26, 2021
She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. An affiliate marketing strategy needs to be effective, target well and work well for brands and customers. The foremost among them is to understand your customer in the best manner possible. Maximizes leads.
Walked Right into That One: How Location Technologies Revolutionize Customer Engagement
Optimove
JUNE 22, 2023
Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations.
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How CCaaS Providers are Increasing Customer Value with Digital-First Partnerships
Comm100
NOVEMBER 15, 2022
There’s no doubt that telephone remains a stalwart customer service channel. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. Secondly, today’s consumers have high customer service expectations that traditional telephone and email support can’t deliver.
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How Customer Success Can Use Metrics to Better Engage Investors and Boards
ChurnZero
FEBRUARY 4, 2022
Customer Success Metrics that Your Investors and Board Care About. Engaging your investors starts by understanding what they care about. They care that you’re staffed appropriately to serve the needs of your customers, because ultimately that results in revenue. We cover: How does customer success work with investors?
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5 Stakeholder Engagement Best Practices to Improve Customer Communication
Totango
SEPTEMBER 15, 2020
Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Define and Standardize Engagement Plans.
Leveraging Peer Learning to Boost Engagement, Outcomes, and Retention
Kapta Customer Success
OCTOBER 23, 2023
Current economic and market uncertainties mean companies are relying more heavily on their existing customer base to grow their businesses while retaining top talent is essential as competition for highly skilled account managers has increased. Retention has become increasingly important.
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The Hidden Impact of Investing in Customers
ChurnZero
APRIL 1, 2024
When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. Customer success is one of the most impactful teams on the post-sale experience. Customer success teams play a strategic role in driving product adoption.
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How to Provide Two-Way Customer Engagement
ModSquad
JANUARY 16, 2020
Engagement is a two-way street. Your team is effective and efficient, notifying customers about the status of their order, taking calls and answering emails, and responding quickly to urgent matters. Two-way engagement means creating opportunities for conversation. How can you employ a two-way engagement strategy?
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Optimize Stakeholder Engagement and Management With These Key Strategies
Totango
MAY 11, 2021
Stakeholder engagement and management is critical for customer retention. How Do You Optimize Stakeholder Engagement? A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement. Customer service managers. Legal advisors.
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12 Quick and Easy Engagement Automations for Customer Success
ChurnZero
SEPTEMBER 4, 2020
Whether it’s scheduling meeting requests , sending follow-up emails, or identifying opportune outreach moments , automati on gives you a sixth sense and an extra hand (or 2 0) to drive more effective engagements a cross all your accounts. Scenario #1 – Strengthen f eature adoption based on behavior .
How Remote Businesses Effectively Improve Customer Engagement
Wootric CX Blog
NOVEMBER 24, 2020
A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base. A Website Audit.
Q&A with Aruba: How We Scaled Our Customer Engagement Strategy
Totango
NOVEMBER 5, 2021
What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?
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