Experience Investigators by 360Connext
JANUARY 5, 2021
You know the brands that do customer culture well. In a word, it all comes back to the culture. The Disney Way” or “Zappos Culture” is shorthand for that relentless view to prioritize customers, their wellbeing, and their goals. Six Ways to Actively Build a Customer-Centric Culture: 1.
Retently
MARCH 2, 2023
While talking to every customer personally is almost impossible, CX surveys take this function on. The 5-star survey – a variety of the CSA T survey – is one of the quickest ways to gather customer feedback and gauge customer satisfaction. What is a 5-star survey? When to trigger 5-star surveys?
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Zeisler Consulting
JANUARY 23, 2024
Nevertheless, I get a lot of inquiries from clients about the surveying process and techniques. I get questions all the time about how to improve response rates, how to best formulate questions, and even whom to survey in the first place. Are we right to send out surveys right after an interaction? Okay, that makes sense.
SurveySparrow
MAY 1, 2022
We’ve heard it before—employees don’t want a company culture comprised of ping pong tables and free beer. A strong company culture can go a long way in attracting and keeping talent. But how do you maintain your company culture, once you’ve defined it? They help HR teams understand if your company culture is going off track.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
On the other side of the world, another agent is conducting surveys and can’t seem to keep a caller on the line. At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear. All of these factors lead to dissatisfied employees and potentially agent attrition.
Horizon CX
MAY 7, 2021
In today’s world of surveys and Net Promoter Systems, the term “closing the loop” or “closed-loop process” have become common terms in many organizations. The Seven As of Closing the Loop on Survey Responses. Reach out to the survey respondents and thank them for participating in the survey program and providing valuable feedback.
delighted
OCTOBER 17, 2023
One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey. An employee survey hands the mic to employees and empowers them to share critical feedback as to what’s working – and what isn’t – about their work experience.
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