Culture eBook Feedback Management 
InMoment XI
JULY 18, 2022
Every team should be able to explain how their role connects to the customer and to the customer feedback, from the front line to operations. We are going to walk through how different departments can benefit from customer feedback and some examples of how it can be used. 1: Leveraging Customer Feedback in Operations.
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Benefits Of Talent Development Initiatives Professional development and training programs create a culture of learning, which is attractive to top-performers. It keeps them engaged, challenged, and continually improving.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. Improve quality – Gamification should be tied to positive feedback and teaching moments as opposed to adding a “hunger games” mentality.
CSM Magazine
MARCH 10, 2020
C-suite members often fail to consider an organization’s culture, and how this would impact their ability to embrace a tools UX and service. How did management get their team’s buy in? The more you will be paying for that CRM solution, the more important it is to look for detailed feedback on it. The Service Culture.
Confirmit
JUNE 4, 2018
You work hard to glean meaningful insights from the feedback you collect from your company’s Voice of the Customer (VoC) program. Company culture and employee engagement. Providing a holistic view of the customer experience to executives and managers. Cross/up-sales and share of wallet. Client retention.
Playvox
OCTOBER 18, 2022
There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. We also manage the team with the utmost respect.”. Leanne Y.,
BlueOcean
OCTOBER 6, 2020
For clients with complex care scenarios – whether that is enterprise customer success management or providing critical support direct to consumers – change is never taken lightly. Is There Still Cultural Alignment? Cultures evolve, that much is clear. Just as important – has their culture evolved with the times?
Expert insights. Personalized for you.
492 
Let's personalize your content