What’s On Your Customer Experience Governance Checklist? Three Must-Haves
InMoment XI
FEBRUARY 8, 2022
The term “ customer experience (CX) program ” refers to an immensely broad concept. But at the same time, a “customer experience program” encompasses countless daily actions and processes. To help you start off your own CX governance checklist, let’s take a look at three must-haves: Must-Have #1: Defined CX Leaders.
Let's personalize your content