Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Culture of Service: New Perspective on Customer Service Relation by edX and Kyoto University.

Customer Service Training 140

Customer Service Training Course Training Customer Service 140

Customer Guru

AUGUST 21, 2018

He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. Rod Butcher Follow @rodbutcher.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention. Special Reports. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

West Monroe

JULY 24, 2017

Customer relationship management systems (CRMs) , which have been around since the introduction of database marketing in the 1980s. Today’s companies seek to collect as much customer data as possible. How this has become possible. Three technologies make possible the use of big data to identify these micro-segments: 1.

Data 51

Data Marketing CRM Advertising 51

Storyminers

JULY 6, 2020

You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Software 40

Software Customer Experience Company CRM 40