Customer-Centric Culture Change (Video)
March 10, 2016 1 Comment
Our research and work with clients show that customer experience is a reflection of an organization’s culture. Any company that wants to build sustainable customer experience must build a customer-centric culture. How? By mastering Employee-Engaging Transformation.
Want to know more? Watch this short video:
The bottom line: CX success almost always requires culture change
Love this short video that so perfectly explains the importance of establishing and sustaining a customer-centric culture to accomplish exceptional customer experiences! Thank you for sharing!