NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media Analytics Analysis Airlines 62

Beyond Philosophy

NOVEMBER 16, 2023

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. Of course, education and persuasion are, too, but working everything into one communications campaign is challenging. Speak to Colin and find out more.

Sales 78

Sales Strategy Social Media Advertising 78

NetBase

NOVEMBER 28, 2018

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Are sales up, but social engagement down?

Social Media 54

Social Media Report Analysis Analytics 54

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 143

Touchpoint Customer Journeys Customer Experience Social Media 143

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. The good news is, we just went through a crash course in transformation — and there’s plenty to learn from it. New Sales Pipeline Strategy.

Sales 126

Sales Social Media Course B2B 126

InMoment XI

FEBRUARY 15, 2022

For employees, curbside and delivery have proven expensive to operate and don’t drive sales like in-store traffic does (especially if retail employees are working commission). And, with the many social media filters that younger customers use daily, it’s no wonder that virtual try-on capability has emerged as a top expectation.

Retail 260

Retail Consumers Social Media eBook 260

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. Our Social Media Analytics Guide was created to break down and define these distinctions so you understand how to use each tool for maximum brand impact. How can I learn more?

Social Media 52

Social Media Brands Analytics Airlines 52

CSM Magazine

DECEMBER 14, 2021

Creating an online course is a great way to share information with others. However, if you have no idea how to sell your online course or fail to provide great customer service, it’s going to be a complete failure. We’ll also provide tips on how to promote your course and make money. Promote Your Course.

Course 52

Course Tips How To Social Media 52

Experience Investigators by 360Connext

APRIL 2, 2024

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

Touchpoint 137

Touchpoint Customer Journeys Customer Experience Social Media 137

InMoment XI

JULY 13, 2022

Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. Feed this data back into your product roadmap and to your sales team. It’s an extra handy thing to add to their sales playbook.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

NetBase

JUNE 10, 2019

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . They should be performing ongoing comparisons to previous results and incorporated data sets, including last year’s sales, older campaigns, surveys, feedback and so much more.

Social Media 43

Social Media Competitive Advantage Comparison Metrics 43

InMoment XI

NOVEMBER 21, 2022

Of course, we recommend utilizing not just a help center as a method to reach out, but any adequate resource, from employees on the front line to digital surveys. Additionally, you should look to other indirect forms of feedback to understand your customers such as review site data and social media mentions.

Loyalty 260

Loyalty How To eBook Social Media 260

NetBase

AUGUST 23, 2019

Course corrections are as inevitable in marketing as they are out on the ocean, but the indicators requiring the change are much less obvious. We’ll explore two ways top agencies extract meaningful insight from the chaos and alter a brand’s course with AI analytics-informed insight. And social monitoring does that.

Course 62

Course Analytics Social Media Brands 62

NetBase

JANUARY 15, 2019

If you’re constantly looking at social insights – and you should be – is it really important to perform a social media audit ? The social analytics you look at in the day to day are likely real-time insights. These are the questions a social audit answers. Here’s why – and how any brand can go about it.

Social Media 53

Social Media Brands Analytics Consumers 53

NetBase

NOVEMBER 5, 2018

Social media listening makes the effort much more manageable, but only when you know what to look for – and how. All of those are guesses, of course, until we look at the actual word cloud defining these consumers’ most talked about terms. Of course it is. Related Posts: Ramadan and Athletes, A Social Listening Primer.

Social Media 56

Social Media Apparel Culture Exercises 56

ReviewTrackers

JUNE 25, 2018

Kristen is a writer for The Manifest and focuses on social media, digital marketing, and advertising business trends. . Ninety-two percent of small businesses plan to invest more in social media this year, and Facebook’s recent Cambridge Analytica scandal isn’t slowing them down. Social Media is Where Your Customers Are.

Social Media 50

Social Media Advertising Entertainment Metrics 50

Experience Investigators by 360Connext

NOVEMBER 17, 2020

” Of course, I was proud of my kids for being polite. Don’t turn it into a sales pitch. While it’s great to send personal notes, of course, it’s possible to get creative. Of course there are times like a first purchase or a renewal. Thank you for the thank yous! Look for milestones.

How To 372

How To Airlines Social Media Tips 372

CSM Magazine

DECEMBER 18, 2017

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that help you utilize social media in order to provide exceptional service to your customers. Companies have to be deliberate about creating and evolving client engagement on social channels.

Social Media 40

Social Media Customer Service Roadmap Tools 40

SurveySparrow

AUGUST 31, 2021

Through feedback, of course. But using other channels such as social media platforms can also improve the response rate of your survey drastically — provided if appropriately leveraged. Since your customers spend more time on social media platforms compared to their email, the recall of your messaging is higher.

Survey 98

Survey Sales Social Media Multi-Channel 98

NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

Social Media 40

Social Media ROI Measurement How To 40

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Magellan Solutions

JULY 13, 2023

Lead generation is a crucial aspect of sales and marketing. This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. Once you have gained your prospects’ interest, you can push them further into the sales pipeline.

Tools 98

Tools Effort Score Social Media Gamification 98

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Lumoa

FEBRUARY 2, 2023

These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction. That’s where they’ll communicate with you via social media and email.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

Beyond Philosophy

APRIL 18, 2017

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. As a customer experience consultant, I of course have some ideas about how companies can more effectively become part of buyers’ initial consideration phase.

Sales 124

Sales Loyalty Programs Consulting Loyalty 124

NetBase

JULY 29, 2020

How can retailers make sales in a COVID market? By 2025, online luxury sales will increase 3x to $91B. By 2025, 20% of luxury sales will be done online. When looking at the conversation happening on social media surrounding luxury retail, the sentiment leans more positive than it does negative. We have some ideas.

Retail 52

Retail Sales Marketing Social Media 52

Customer Bliss

OCTOBER 30, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

Social Media 40

Social Media Strategy Marketing Analytics 40

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021!

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Experience Investigators by 360Connext

NOVEMBER 22, 2022

” Of course, I was proud of my kids for being polite. Don’t turn it into a sales pitch. While it’s great to send personal notes, of course, it’s possible to get creative. Of course there are times like a first purchase or a renewal. Thank you for the thank yous! Look for milestones.

How To 143

How To Airlines Social Media Tips 143

Lumoa

NOVEMBER 30, 2022

So, to sum it up, conversational AI seeks to deliver a more pleasant shopping experience by providing customers with relevant information at the most crucial sales cycle stages. Incorporate a digital sales agent. The most common feature of a conversational AI strategy is the use of a virtual sales agent. An FAQs section.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

NetBase

NOVEMBER 7, 2019

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! But many are up for the challenge thanks to social analytics.

Social Media 40

Social Media Strategy Marketing Analytics 40

ProProfs Chat

FEBRUARY 23, 2018

This data can provide unique, actionable insights that can transform the way you run your sales, marketing, and customer service departments. Of course, individuals are unpredictable. This data can tell you where customers are coming from—search engines, social media, etc. It can impact your entire business.

Analytics 100

Analytics Sales Customer Experience Course 100

NetBase

OCTOBER 19, 2018

Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help. They’re a fashion magazine, of course – and Halloween is all about fashion when you think about it. Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’.

Social Media 58

Social Media Analysis How To Analytics 58

Method:CRM

OCTOBER 1, 2018

Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. With such a wide range of sales podcasts available for free, narrowing down the options can be tricky.

Sales 65

Sales B2B Social Media Entertainment 65

Experience Investigators by 360Connext

JANUARY 26, 2021

Reach out proactively and personally after a certain amount of time post-sale or using the product. Of course, not all customer research requires a conversation. And don’t forget social media! A great way to use social media is to seek out the personas you use internally “in the wild.”

Social Media 254

Social Media Contact Center Net Promoter Score Customers 254

BirdEye

OCTOBER 11, 2023

Use social media polls to discern whether your customers prefer human or AI interactions and how often they want to receive communication from you. Gordon Watson, CEO at AXA Asia, feels, “ The business benefits of personalization are clear: sales, customer loyalty, and engagement, and a higher success rate when cross-selling.”

Insurance 110

Insurance Industry Customer Experience Self Service 110