To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course.
CX University
CX University first launched their CX Foundations Series in 2016, offering six online courses covering the core concepts of the Customer Experience discipline. CX University earned its recognition by the Customer Experience Professionals Association (CXPA) as a Resource Training Provider (RTP) through its rigorous curriculum review and approval process.
CCXP Exam Prep
Many professionals working in a Customer Experience-related role seek certification to substantiate their mastery of the discipline. The CXPA offers a professional certification, called the Certified Customer Experience Professional (CCXP), and requires that practitioners either have a post-secondary degree with 3 years of CX-related experience or a high school diploma with at least 5 years of experience. The CX-related experience should support the practitioner’s mastery of the Pillars of CX:
- Customer Insights and Understanding
- Customer Experience Strategy
- Metrics, Measurements, and ROI
- Design, Implementation, and Innovation
- Culture and Accountability
CXU’s courses cover the core concepts structured by the CXPA, and is fully congruent with the five domains of knowledge and skills:
The CCXP Exam Prep course is designed to fully prepare learners who already have a foundation in CX to better prepare for sitting for the exam.
Since all CXU courses are available completely online, learners can access them anywhere and at any time. The convenience of these independent, self-study courses is a winning factor for busy professionals.
Course Availability
Course is available for purchase as a stand-alone program or as an add-on the the CX500 Mastery Series. Any learners who join the 90 Days Roadmap to CCXP program will be granted access without additional charge upon successfully passing the Customer Experience Specialist (CXS)™ certification exam.
For more information, please contact:
Jeanne Kiralfy
jkiralfy@cxuniversity.com
CX University
