Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. What’s a DM?

Social Media 113

Social Media Course Training Marketing 113

Talkdesk

DECEMBER 2, 2019

Add in security concerns and there is much to consider when creating a cell phone policy for agents in the contact center. Do nothing — It’s akin to not having a sick leave policy. It’s often best to start with a moderate policy, then assess behavior and tighten the rules if needed. Document and disseminate the policy.

Policies 56

Policies Call Center Contact Center Guidelines 56

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. According to FairTest’s website , there are currently 1,900 colleges in the US that offer test-optional or test-blind policies for students seeking to enroll in Fall 2024 or beyond.

Effort Score 130

Effort Score Policies Course Culture 130

Steve DiGioia

JUNE 26, 2023

We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”. And countless experts have built impressive careers by writing books, making speeches, and hosting training courses and podcasts.

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

Steve DiGioia

AUGUST 16, 2021

Leaders understand the importance of letting their employees “self-manage” (with certain limits, of course). Your employees: Know which company policies “tie their hands” and make their job more difficult. Remove restrictive rules and policies – untie their hands. I thought you were a leader.

Policies 245

Policies Leadership Course Management 245

InMoment XI

FEBRUARY 3, 2022

We’ve all seen the news stories: customers in store or aboard flights displaying outlandishly bad behavior when confronted with mask policies or low stock of desired items, and taking their anger out on employees. Tip #2: Gen Z Is Unlikely to Complete a Traditional CX or EX Survey. Tip #5: Gen Z Has Little Tolerance for Bad Behavior.

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

Helen Dewdney

APRIL 6, 2019

ASOS has changed its returns policy. In a move that some might consider to be customer unfriendly, it has made significant changes to its returns policy. It could be, of course, that if someone thinks it is OK to wear something once and return it they won’t think anything of damaging the item before returning it.

Policies 40

Policies Social Media Fashion Retail 40

Zeisler Consulting

JANUARY 11, 2021

” “It’s our policy not to do this.” Technically it is Your procedures, your policies, your rules just won’t allow it.” And when you hear her say the exact same thing that the initial agent told you, you’re left wondering: Do they even know why their policies are what they are? (Of

Policies 93

Policies Course Brands Interaction 93

ReviewTrackers

APRIL 18, 2022

In case you missed it, Google recently updated its review policy and added the following requirements: Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers. How to Interpret Google’s Review-Gating Policy Requirement. What exactly does this mean for businesses?

Policies 132

Policies Guidelines Hotels Social Media 132

ShepHyken

DECEMBER 26, 2023

Be open about policies and anything you know the customer might question or simply not like. Of course, you have, and I’ll bet you didn’t like that surprise. Have you ever been hit with a surprise fee? You don’t want your customers to say, “I’m disappointed.

Customer Service 157

Customer Service Tips Guidelines Policies 157

Amity

FEBRUARY 23, 2016

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Clear Policies. Does the customer know how your refund policy works? Do they know why it is this way, along with the reasoning for other policies? Well, it is, according to far too many companies.

Course 63

Course Policies Entertainment Loyalty 63

Storyminers

APRIL 6, 2020

As more countries report a rapid increase in covid19 cases, further implementing restrictive policies to flatten the curve, large companies are stepping in the game. CSR is a business model that holds companies accountable for the impact of their actions and policies. The Center offers more than 150 courses for free.

Brands 147

Brands How To Policies Course 147

Playvox

MARCH 7, 2024

Beyond celebrating National Women’s History Month, the commemoration of this date calls for a deeper assessment of how best practices and policies can be adopted to support women’s personal and professional growth. Today’s modern organizations have adopted various ways to support women around fundamental issues being raised.

Culture 87

Culture Policies Leadership Guidelines 87

Interactions

MARCH 27, 2023

There’s no effective way to monitor agents to ensure adherence to clean desk policies, that the agent doesn’t retain PCI for illicit purposes, or guarantee another person isn’t within earshot of the conversation. Developing clear policies and procedures will help provide a framework for agents to follow.

Contact Center 62

Contact Center Policies Guidelines Culture 62

Steve DiGioia

JANUARY 18, 2021

McDonald’s corporate policy was to serve it at a temperature that could cause serious burns in seconds. How can a company be at fault when practices and policies are put in place to do what they believe is best for their customers? The coffee was not just “hot,” but dangerously hot. Mrs. Liebeck’s injuries were far from frivolous.

Customer Experience 298

Customer Experience Policies Customers Report 298

Comm100

APRIL 17, 2023

ePHI Access and Authorization Comm100 operates an ePHI least-access principle – our people are only authorized to access information that they absolutely need to in the course of their work. Data ‘in transit’ is securely encrypted through HTTPS and TLS 1.2 protocol, depending on which browser version your client is using at the time.

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

Customer Bliss

MAY 7, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Self Service 178

Self Service Chief Customer Officer Course Policies 178

Zeisler Consulting

JANUARY 18, 2021

I remember a client who used that to describe some of the interactions their managers would have with front-line employees as an example of the need for a professional communications course I offered at the time. My criticism isn’t that they’re making their Customers aware of the policy and the law. But how about this?

Policies 93

Policies Government Course Guidelines 93

Clarivate

MAY 18, 2023

Our definitions and coverage policies regarding publication changes can be found here. The prioritization of these two tasks varies across the course of the year. title changes, mergers, ceases, splits and absorptions). Striking a balance The Web of Science provides up-to-date coverage of trustworthy journals.

Policies 122

Policies Course Feedback Resources 122

SurveySparrow

JANUARY 23, 2024

Student Engagement Survey Student Satisfaction Survey Student Perception Survey Online Learning Survey Course Evaluation Survey Student Engagement Survey A student engagement survey is a chat with the students where they tell you how interested they are in the classes. 10 Student Satisfaction Survey Questions 1. In-person announcements 4.

Survey 52

Survey Course Tips Feedback 52

Zeisler Consulting

MARCH 5, 2024

I once had a great co-worker and mentor who, when teaching his Lean Six Sigma courses, would drop the quote: “Never take ‘No’ as an answer from somebody who doesn’t have the authority to say ‘Yes.’” At each level of escalation, I was recited chapter and verse the policy and the rules and the resort’s side of the issue.

Hotels 93

Hotels Conference Policies Customer Centricity 93

Zeisler Consulting

JANUARY 31, 2023

You invested in them…told them they’re terribly important to you, spent time and effort teaching them about your policies and your procedures and tools. Heck, you pay them to disappoint your Customers. So I’m sorry… I’m sorry I have to deal with your terrible brand, yes.

Policies 72

Policies Leadership Brands Course 72

Wired and Dangerous

FEBRUARY 1, 2021

The drive is the stick-to-it-ive-ness needed to stay the course until new practices become everyday habits throughout the organization. The unit or organization gains a means to ensure focus and rationale to policies, processes, and procedures. . The customer experiences a consistency from which they draw trust. What is your dream?

Policies 125

Policies Course Customers Customer Experience 125

Clarivate

JULY 21, 2022

In this blog post, we discuss our free courses in the Web of Science Academy, new features including ‘retraction alerts’ and share some practical tips for researchers to help uphold research integrity in their everyday work and research community. Ethical publishing: an introductory course. When research integrity fails.

Tips 105

Tips Course Study Training 105

ReviewTrackers

JULY 28, 2021

Consumers are looking for insurance providers not only to sell them a policy, but also to educate them on ways to protect their assets and most valuable possessions. Here are some good insurance social media content ideas: A quick video to explain your policy coverage. Detailed FAQs and step-by-step instructions on how to claim.

Social Media 175

Social Media Insurance Marketing Tips 175

Wired and Dangerous

FEBRUARY 17, 2020

The drive is the stick-to-it-ive-ness needed to stay the course until new practices become everyday habits. The unit or organization gains a means to ensure focus and rationale to policies, processes and procedures. Having a compelling service vision along with clear standards and norms ensures a payoff that can be powerful.

Policies 121

Policies Course Customer Journeys Customer Experience 121

Playvox

DECEMBER 5, 2022

Related Article: Why Your Contact Center Needs A Call Avoidance Policy . Creating the right interaction avoidance policy isn’t all about punishment. Ensure all agents are aware of, understand, and acknowledge the call/interaction avoidance policy, and applicable disciplinary actions involved. Create A Contact Avoidance Policy.

How To 52

How To Contact Center Policies Average Handle Time 52

Myra Golden

JANUARY 3, 2022

When customers can’t get exactly what they want with refunds or returns because of your policy, some may become difficult. Next, Explain how the policy benefits the customer. Here’s how I helped them explain how this policy benefits the customer. “The FDA mandates our prescription process.

Policies 59

Policies Contact Center Retail Course 59

Myra Golden

APRIL 23, 2020

If you don’t have a LinkedIn Learning subscription, it’s super easy to get started training your team with my 7-course customer service boot camp. Here are the 7 courses in my Linkedin Learning Bootcamp. This course outlines a simple four-step approach that can be used in variety of customer service settings.

Customer Service 101

Customer Service Course Policies Retail 101

BirdEye

OCTOBER 11, 2023

For instance, a customer calling in may have just requested a quote on a life insurance policy online moments ago. Of course, the more you invest in knowing your customers via surveys and interviews, the better you can personalize your products. Streamline methods for customers to review and understand your policies.

Insurance 110

Insurance Industry Customer Experience Self Service 110

ClearAction

JUNE 29, 2023

Greater efficiency : CX insight-guided processes, policies, and behaviors; no need for shrinkflation or skimpflation, etc. It does not add to your workload, but rather, it course-corrects what you’re already doing. Faster payments : increased trust and value, less burden on customers. Automatic?

Leadership 62

Leadership ROI Customer Journeys Touchpoint 62

AWS Machine Learning

NOVEMBER 16, 2022

Define cross-account policies. In following the principle of least privilege, first we need to add cross-account resource policies to the shared services resources to grant access from the other accounts. We combine both policies to get the following final policy. Finally, apply the policy to the model package group.

Policies 86

Policies Training Resources Groups 86

Experience Investigators by 360Connext

JANUARY 8, 2018

And of course, don’t forget to educate the executives and employees throughout your organization! They’ll tell you things like “I hate telling a customer we’re closed on the weekends” or “The ‘no returns after 30 days’ policy stinks and customers get frustrated.”. There are so many areas to tackle.

Customer Journeys 273

Customer Journeys Airlines Social Media Banking 273

CSM Magazine

SEPTEMBER 1, 2022

The first step is to analyze your policies and procedures. The downside, however, is that all too often, those policies and procedures are roadblocks to speed. Of course, it’s critical that you don’t sacrifice accuracy when pursuing speed. A speed mindset takes practice and perseverance.

Customer Service 98

Customer Service Policies Customers Course 98

Customer Bliss

NOVEMBER 13, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. . How Will You Act?

Chief Customer Officer 174

Chief Customer Officer Video Course Policies 174

Helen Dewdney

SEPTEMBER 3, 2021

company will require Professional Indemnity insurance to cover potential errors and omissions, it is likely though that both will require Cyber Liability and of course Employers Liability. Correct insurance cover for you. Claiming from business insurance.

Insurance 94

Insurance Policies Comparison Social Media 94

CSM Magazine

MARCH 31, 2023

With skills-based learning courses available, it may surprise you just how effective incorporating proper safety protocols into company culture can be when tackling the issue of harassment head-on! Compliance with workplace policies and procedures is vital to achieving success and promoting a harmonious work culture.

Training 52

Training Policies Handbook Culture 52