What is a digital marketing course?

DemandJump

Digital marketing courses are designed to help individuals become better digital marketers in a number of ways. Marketing Management

Dave Wieneke teaches courses for Mini-MBA in Healthcare Management

Connective DX

This summer, our Healthcare Practice Director, Dave Wieneke, recorded twelve modules on Healthcare Marketing for the Mini-MBA in Healthcare Management at Rutgers University

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Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

Course 205

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. engagement and contact center management process. and knowledge management, consistently rated #1, eGain has. managers can measure and fine-tune AI and knowledge.

Charting Your Customer Loyalty Course

MaritzCX

The means we use (Enterprise Feedback Management (EFM) technology, people, and processes) to get to what should be our end (better business) are essential to our success in reaching that end.

Course 260

7 Essential Learning Courses for Every Customer Service LMS

PlayVox

You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever. HR Management for CX CX Culture

Creating Learning Courses for Your Customer Service Team

PlayVox

HR Management for CX CX CultureTraining your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects.

Charting Your Customer Loyalty Course

MaritzCX

The means we use (Enterprise Feedback Management (EFM) technology, people, and processes) to get to what should be our end (better business) are essential to our success in reaching that end. If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course

Course 200

8 Social Media Marketing Training Courses to Learn New Skills

ReviewTrackers

To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. Go through HubSpot’s free inbound marketing certification course. This includes analyzing and management of online reviews.

4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. An online IT course may help.

The Insights Beat: Stay On Course With Smart Data And Analytics Choices

Forrester's Customer Insights

As you weather these conditions, it is still important to chart a steady course and be laser-focused on the parts you can […].

Getting to Yes: A 7-step Roadmap to Successful Project Management

C3Centricity

I’ve been involved in hundreds of successful project management initiatives over my career. Of course it could. All of these should be covered in the primary planning phase of a project, which clearly shows poor change management.

CX Training Can Make You Happier… Here’s How To Get Started

Experience Investigators by 360Connext

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. One store manager took a mural painting class! Online CX Courses. Learning Makes You Happier — Science Shows it.

CXU’s 500 Series of Online Courses now available as Subscriptions

CX University

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone.

4 of the Best Local Marketing Courses for Professional Development

Grade.us

The best local marketing courses give you the training you need to stay ahead of the pack. Which course is best? It's the course that minimizes noise. Many courses offer something different. Most courses will flood you with useless information. Bonus Courses.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Touchpoint Dashboard

The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Touchpoint Dashboard. Blog customer experience journey management Journey Map touchpoints

Optimize Your Customer Experience Management Strategy

GetFeedback

In response, many organizations have begun rolling out a new function called customer experience management (CXM). What is customer experience management? Customer experience management (CXM) is the process of designing and optimizing customer interactions to meet or exceed customer expectations. This is a fairly high-level overview of customer experience management, but there are multiple facets of a solid CXM strategy. . Of course.

Performance Management Tips for Cross-Generational Success

NICE inContact

But this generational diversity is also a challenge for contact center leaders as they seek the right performance management strategies to keep agents of all ages engaged and performing to their highest ability. The fact that a one-size-fits-all approach to performance management doesn’t cut it should not come as a surprise. Of course not! The post Performance Management Tips for Cross-Generational Success appeared first on NICE inContact Blog.

Tips 131

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Strativity

Pareto Fundraising, a direct response fundraising agency that helps charities raise vital funds for providing services, commenced the ground-breaking new program to map Australian donor journeys this week, using the world’s leading journey management platform, Strativity’s Touchpoint Dashboard. In an interview earlier this week, Dearne restated, a great way of understanding donors and nailing retention is through ‘journey management’.

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

The airline put us up in a hotel, as you’d expect, but managed it horrifically. Fortunately, Dave Carroll’s song offers up useful clues for travel brands in how to manage these cases better. “ Getting a passenger from A to B. Giving them somewhere to sleep. It seems so simple.

Intraday Management — GPS for the Contact Center

NICE inContact

As I slogged along the 101 here in Southern California recently, I realized that my navigation is a lot like the intraday management and reforecasting capabilities available within workforce management platforms. First, What Is Intraday Management? For example, leveraging 40+ advanced patented algorithms and machine learning, CXone Workforce Management Pro can deliver the most accurate predictions of future call volume and create optimized schedules accordingly.

Workforce Management Basics in Today’s Contact Center: Part 2

NICE inContact

In Part One of this two-part series, we sought to demystify the forecasting and scheduling components of contact center workforce management. In Part Two, we will seek to address intraday management and employee engagement as components of a WFM program. Intraday management.

Why Learning CX Will Make You Happy and Successful

Experience Investigators by 360Connext

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. One store manager took a mural painting class!

Course 196

It’s More of a Customer Obstacle Course than a Journey

Amity

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Register for Kia's upcoming webinar, Improving Customer Retention by Managing the Customer Journey Well, it is, according to far too many companies.

The Science of Predictive Customer Experience Management

CloudCherry

Fortunately, there’s a method to Customer Experience Management. Due to its simplicity, NPS is great for providing a broad high-level overview of customer experience to top management, but a multi-dimensional weighted Composite Scorecard Index can be more reliable and less volatile.

Why People Leave Managers

CX Journey

Image courtesy of pedrosimoes7 Do people leave managers or do they leave companies? My last few posts have focused a bit more on culture and leadership (or lack thereof); in today's post, I'll continue the trend with a focus on management sins.

Workforce Manager: Optimizing Schedules and Onboarding New Hires

NICE inContact

There’s a balance of course, onboarding from the point of view of the new hire is incredibly overwhelming. Onboarding a new employee is a rite of passage. We all go through it several times throughout our career.

The Three Pillars of Customer Experience Management

CloudCherry

But the methods we’re using to manage the customer experience are stuck in the past. Moving customer experience into the future requires a whole new outlook on how we manage CX. In order to manage the customer experience, you need to understand, measure and improve on it.

Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers. Why is it a journey manager , and not a director? I look at this role as being structurally similar to that of a product manager.

Workforce Management Basics in Today’s Contact Center: Part 2

NICE inContact

In Part One of this two-part series, we sought to demystify the forecasting and scheduling components of contact center workforce management. In Part Two, we will seek to address intraday management and employee engagement as components of a WFM program. Intraday management. WRONG – much to the dismay of all workforce managers everywhere! In some cases, the software can auto-approve requests based on rules established by managers.

A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments

LiveChat

Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat.

Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers. Why is it a journey manager , and not a director? I look at this role as being structurally similar to that of a product manager.

Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers. Why is it a journey manager , and not a director? I look at this role as being structurally similar to that of a product manager.

Using Quality Management Analytics to Elevate the Customer Experience (CX)

NICE inContact

In a 2017 study titled Modern Standards for Managing Contact Center Quality, ICMI found a huge gap between the percentage of organizations that are using digital channels to communicate with customers and those that are using Quality Management (QM) to evaluate these channels. If you had all the time and resources in the world, of course you’d evaluate every interaction, across every channel you offer.

Using Quality Management Analytics to Elevate the Customer Experience (CX)

NICE inContact

In a 2017 study titled Modern Standards for Managing Contact Center Quality, ICMI found a huge gap between the percentage of organizations that are using digital channels to communicate with customers and those that are using Quality Management (QM) to evaluate these channels. If you had all the time and resources in the world, of course you’d evaluate every interaction, across every channel you offer.

12 Principles of Successful #CEM Change Management

CX Journey

Your transformation efforts are much more likely to be successful when you incorporate some of the most basic tenets of change management. Here are the fundamental steps - or pillars - to successful customer experience change management. Image courtesy of Pixabay Change.

CEM 193