Optimove

NOVEMBER 23, 2023

Courses & Certifications Beginners and advanced courses, to elevate your Optimove expertise to new heights! Optimove is committed to growing your skills, which is why we’ve developed the learning resources below with you in mind. Here’s to your road to becoming an Optimove expert!

Knowledge Base 52

Knowledge Base Video Course Resources 52

Uniphore

JUNE 16, 2021

Your Knowledge Base is Hurting Your Agents. Agents are forced to consume extensive repositories of knowledge in extremely short periods of time and try their best to retain relevant insights for just the right customer interaction. Call Center Life: Buried Alive in Knowledge. Read on to learn why. Did you know?

Contact Center 204

Contact Center Training Call Center How To 204

CSM Magazine

JUNE 7, 2019

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. Online courses lack close student supervision, due to the distance factor.

Course 40

Course Leadership Tools Consulting 40

ShepHyken

MAY 10, 2021

My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.” 10 Ways Knowledge Base Can Improve Customer Experience by Sony T. Here are 10 ways Knowledge base software can improve customer experience.

Customer Service 152

Customer Service Net Promoter Score Self Service Knowledge Base 152

Comm100

MAY 19, 2021

Offer and maintain a thorough knowledge base . To simplify the situation and make work more efficient, build a knowledge base for your team. A knowledge base is a self-serve portal filled with articles, step by step guides, screenshots and videos. You can get a free knowledge base software here. .

Training 130

Training Tips Customer Service Knowledge Base 130

CX Accelerator

MAY 25, 2022

You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

GetFeedback

MAY 7, 2019

Deploying an effective online knowledge base is one way to ensure that your customers are delighted every single time when they approach your customer support. This cloud-based knowledge repository is an online library that contains all the information on various aspects of an organization from its policies to its products.

Knowledge Base 252

Knowledge Base Customer Experience Chatbots Self Service 252

Team Support

APRIL 11, 2024

By leveraging technology, agents can escalate chats to subject matter experts, share knowledge base articles, and collaborate to determine the best course of action and reach resolution. Tickets are automatically routed to the appropriate teams or agents, ensuring prompt responses and resolutions.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

TechSee

JUNE 2, 2020

Aside from creating a field service talent gap, when Boomers retire, they cause a knowledge gap in field service. Best practices are left undocumented, and training courses or certifications are solo events rather than group experiences. Visual knowledge base. Here’s how: Access to senior remote experts.

Knowledge Base 109

Knowledge Base Training Groups Report 109

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. A knowledge base not ready on time. A slow testing phase.

Chatbots 140

Chatbots Knowledge Base eBook Resources 140

TechSee

OCTOBER 9, 2018

Adopt an omni-channel approach: To enhance customer satisfaction, more and more companies are providing a seamless omni-channel customer experience by delivering an integrated and frictionless transition between multiple touchpoints—including the web, voice, chat, messaging, video, email, and of course, social media. .

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

GetFeedback

AUGUST 16, 2018

Of course, speed matters, but if a speedy answer doesn’t help, they’ll leave more frustrated than they were before. You may learn that customers find your knowledge base tough to navigate or that specific channels create more frustration in general. Knowledge Base Article Helpfulness. How do you measure it?

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. These new features make QnABot more conversational and provide the ability to dynamically generate responses based on a knowledge base.

Self Service 106

Self Service Contact Center Multi-Channel Knowledge Base 106

eGain Blogs

SEPTEMBER 21, 2023

Our “Knowledge Insights & Best Practices” certification program is your key to mastering the art of modern KM. Based on hundreds of successful projects over more than 20 years, this program offers a series of courses each addressing crucial aspects of KM that are essential for success. Duration: 45 minutes 4.

Management 40

Management Knowledge Base Course System 40

ShepHyken

SEPTEMBER 22, 2023

From AI-powered chatbots to hyper-personalization, and with the aid of knowledge-base management solutions , the future of customer service is bright and full of potential. Let’s explore the top trends to watch in the year ahead. #1 Self-service In 2023, self-service options will remain a top priority for customers.

Self Service 60

Self Service Trends Customer Service Chatbots 60

Solvvy

JULY 13, 2022

Offering self-service support, such as a knowledge base or video tutorials, on your website or within your app will give customers who learn through videos the tools to self-serve. Plus, a more empowered support team will deliver a better experience to your customers, which of course increases the bottom line.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

TechSee

JUNE 16, 2020

Once the root cause is identified, the system then provides step-by-step visual guidance from the company knowledge base on how to resolve it. Whether it’s a brand-new device or an unfamiliar issue, connecting with an expert is par for the course. It is common for a field service technician to need support while out on a job.

Knowledge Base 109

Knowledge Base System Customer Satisfaction Industry 109

ChurnZero

AUGUST 11, 2020

While you might be tempted to renew their subscription or sell them a new product, the best course of action is to empathize with their current situation and listen to what they truly need. Update Customer Knowledge Bases. AccuPoint leveraged their Facebook Group to answer questions that were not found in their knowledge base.

Customer Retention 97

Customer Retention Strategy Knowledge Base Chief Customer Officer 97

Comm100

APRIL 17, 2023

ePHI Access and Authorization Comm100 operates an ePHI least-access principle – our people are only authorized to access information that they absolutely need to in the course of their work. The platform offers HIPAA compliant live chat, chatbots, ticketing and messaging, and knowledge base all under one roof.

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

Dapresy

FEBRUARY 5, 2020

Proud is a big word, but moving the documentation module to a knowledge base was a big thing. Delivering in ‘real-time’, depending of course on the definition of ‘real-time’! However, I get most excited about turning sad clients into happy clients. What do you think will be the key success factor for MR in the future?

Knowledge Base 84

Knowledge Base Course Innovation Report 84

Comm100

FEBRUARY 1, 2022

With a knowledge base integrated, for example, agents can quickly find resolutions to student queries. By integrating every digital channel into one console, an omnichannel solution provides agents with the tools needed to provide support that is considerably faster.

Engagement 191

Engagement Omni-Channel Chatbots Social Media 191

Survicate

APRIL 26, 2019

In her article, Anna discussed the idea that companies can use what they learn from their customers during service or support engagements to inform the creation of their knowledge base documentation. She also reinforced the fact that surveys are, of course, an effective and efficient way to generate this feedback, as well.

Knowledge Base 104

Knowledge Base Survey Feedback Course 104

CSM Magazine

SEPTEMBER 1, 2023

Of course, because of technology, all of that has gone through a massive transformation. You are drawing direct inspiration from your writer to improve your own skill set and knowledge base, after all. But of course, writing apps remain valuable tools. One mistake meant starting from scratch.

Knowledge Base 52

Knowledge Base Course Tools Technology 52

CSM Magazine

APRIL 13, 2021

Starting a business is not easy, and scaling is even harder as it requires hard work, persistence, and of course, a solid strategy. If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers.

Self Service 52

Self Service Tips Knowledge Base Social Media 52

Solvvy

JUNE 22, 2022

Conversational AI can easily manage questions about accounts, and payment history with knowledge base articles, and more, so your team can focus on more complex issues that require a personal touch. Knowledge base. Provides reps with a smart handoff. Sales Experience.

Self Service 119

Self Service e-support Chatbots Knowledge Base 119

SurveySparrow

APRIL 4, 2023

Are you satisfied with all your teacher’s knowledge base? Do you find your [Subject Name] teacher’s knowledge base excellent? When the [Subject Name] teacher talks about the course material, do you have complete clarity? Are you satisfied with the courses offered at [Institution Name]?

Survey 52

Survey Course Effort Score Study 52

Help Scout

JUNE 8, 2021

Often those can be less expensively answered by a simple knowledge base article — or even a rules-based chatbot. Your customer base and market space will vary, of course, but consumers are consistently wary of poor experiences from chatbots. Are not popular with customers.

Chatbots 144

Chatbots Self Service Knowledge Base Tools 144

Kustomer

OCTOBER 20, 2022

Over the course of history, the typical support interaction has involved a customer reaching out to a business, typically by phone, and waiting in a support queue in the event of something going wrong.

Self Service 98

Self Service Knowledge Base Chatbots Consumers 98

Inbenta

APRIL 9, 2020

On the bottom graph, we can see that the number of answers found by the chatbot show pronounced peaks and troughs due to not having a mature or enriched knowledge base. The decisions that people and governments make in the coming weeks will shape the course of the world for years to come.”. Companies with a high level of demand.

Chatbots 100

Chatbots Tourism Knowledge Base Hospitality 100

Comm100

JUNE 10, 2021

Of course, getting an online free chatbox for your website is a great way to save some expenses, but it’s just the beginning of how much a chatbox can contribute to your bottom line. Chat with your website visitors in real time, convert more visitors into customers and improve your customer satisfaction. All for free, forever! Sign Up Free.

How To 130

How To Knowledge Base Social Media Customer Satisfaction 130

Inbenta

JULY 6, 2021

For example, when one bit of content is created in the master language, dummy or placeholder content can be activated in the other languages, which in turn can be built out and flagged for the knowledge manager to translate. Of course, these tools only work if your business already has a multi-language knowledge base.

Chatbots 52

Chatbots Knowledge Base Multi-Channel Competitive Advantage 52

ProProfs Chat

APRIL 30, 2020

Using Training Maker , we have created for all our team members hundreds of online courses on hiring, interviewing, and onboarding employees. Internal Knowledge Base. Our vast internal Knowledge base acts as a self-help platform for existing employees as well as those who are new to the organization.

Knowledge Base 101

Knowledge Base Policies Training Tools 101

Kustomer

DECEMBER 18, 2020

Which is why we’re excited to share that over the course of 2020, quarter after quarter, we were named a category leader. G2’s quarterly reports are based on aggregated reviews from our customers, and compares Kustomer to other customer service platforms. I enjoy the easy access to the customer facing and the internal knowledge base.

CRM 66

CRM Knowledge Base Report Leadership 66

TechSee

SEPTEMBER 9, 2020

But of course, that’s just one side of the coin. Engineers often struggle to find the right information from textual knowledge bases in the field. Of course, most issues aren’t as critical as that, but there are still thousands of potential dispatches that need confirmation or rejection. The other is cost optimization.

Management 145

Management Self Service Multi-Channel Video 145

ChurnZero

AUGUST 6, 2021

Of course, nothing can replace actual practice and application. But a consistent and purposeful consumption of creditable content is one of the best ways to build your knowledge base while also welcoming new viewpoints that encourage you to reevaluate your own assumptions and beliefs. Udemy Customer Success Courses.

Customer Success 98

Customer Success Course Competitive Advantage Resources 98

Dapresy

FEBRUARY 5, 2020

Proud is a big word, but moving the documentation module to a knowledge base was a big thing. Delivering in ‘real-time’, depending of course on the definition of ‘real-time’! However, I get most excited about turning sad clients into happy clients. What do you think will be the key success factor for MR in the future?

Knowledge Base 52

Knowledge Base Course Innovation Report 52

CSM Magazine

FEBRUARY 7, 2024

Whether you’re an early bird who devours course materials with your morning coffee or a night owl who hits the books after the kids are in bed, online programs are structured to fit into your unique schedule. E-learning courses provide exposure to data analytics tools and techniques that are essential for unlocking customer insights.

Case Study 52

Case Study Course Study Customer Satisfaction 52