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How to Kickstart the Next Digital Experience Trend

InMoment XI

Of course not, you’re using your smartphone that tells you where you are, when to turn, and if there is an accident up ahead. Want to learn more about understanding your customers, and how to kickstart the next digital trend? Digital experience trends are the new road maps of modern day business. Watch the full presentation here!

Trends 529
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How to Triumph Over Budget Cuts and Prove Your Marketing ROI

C3Centricity

Of course, this figure varies by industry, with retail, e-commerce, and consumer goods companies often seeing higher returns thanks to direct purchase links in their emails. However, according to a recent Data & Marketing Association (DMA) study, the average ROI for digital (email) marketing in 2022 was $36 for every $1 spent.

ROI 178
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How to write a peer review: practical templates, expert examples, and free training courses

Clarivate

Learning how to write a constructive peer review is an essential step in helping to safeguard the quality and integrity of published literature. How to write a peer review. There are plenty of peer review templates, resources and experts out there to help you, including: Peer review training courses and in-person workshops.

Course 98
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Response Bias in CX: How to Get Better Feedback

InMoment XI

How to Check for Response Bias To identify response bias, you will need to cross-reference survey responses with other data. Of course, we recommend running this workshop with an expert in human behavior to make sure you have all your bases covered! How to Minimize Response Bias Eliminating response bias can be almost impossible.

Feedback 260
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The Ultimate Crash Course in eLearning Visual Design

Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach

Connie Malamed, eLearning expert, is going to teach us how to: Quickly increase your visual design skills Apply key design principles to your content for maximum success Design with intention to create compelling, engaging content Register today!

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How to Use AI to Create Great Customer Education Course Content

Gainsight

Workflow automation: AI will show information about a customer’s learning and assign relevant courses. The post How to Use AI to Create Great Customer Education Course Content appeared first on Gainsight Software. That level of innovation is right around the corner. Here’s one use case.

Course 52
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How to Take Action: New Courses from SG University

SurveyGizmo

a new series of courses on Actions. The SG University Actions Program includes nine courses to help you understand how to build actions, how they work, and most importantly, how to creatively implement actions in projects to help automate responses, processes, and workflows. On June 30, SG University launched?a

Course 88
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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Throughout the course of the pandemic we have seen a dramatic shift in customer experience. What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.

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Marketing-Led Post-COVID-19 Growth Strategies

Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success. Getting consensus on how to define “qualified leads”. Strategically aligning your systems and teams.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships! 👍 In this webinar, expert Tim Buteyn will give you some scenario-specific strategies on how to get things back on track with your SMEs when things have gone south.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.