Kerry Bodine

MARCH 29, 2020

I have an admission: Project Runway — the reality show in which aspiring fashion designers compete for big prizes that will help them launch their lines — has been one of my guilty pleasures since its debut in 2004. And of course, what devices they’ve got in their hands at the time. No clothing is anywhere in sight.

Fashion 177

Fashion Advertising Retail Course 177

ShepHyken

APRIL 1, 2024

Of course, there’s more! While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.), And when you combine it with meeting the customer’s service needs and expectations, you go to another level. According to the author, some companies have lost sight of that.

Customer Service 76

Customer Service Government B2B B2C 76

Kerry Bodine

APRIL 23, 2020

Fashion brands are making face masks. And then, of course, you’ve got to identify a need to fill. Over the past months, we’ve seen many different types of organizations contributing in ways that draw on their respective Zones of Genius: Distilleries are making hand sanitizer. Auto manufacturers are producing ventilators.

How To 177

How To Fashion Course Culture 177

NICE inContact

SEPTEMBER 11, 2018

The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.

Contact Center 120

Contact Center Virtual Agent Net Promoter Score Self Service 120

Customer Bliss

OCTOBER 30, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

Beyond Philosophy

APRIL 4, 2024

Those of us who had years of communicating before these mediums came into fashion might cling to the old ways of doing things longer than those who didn’t. Of course, researching to that level requires a much larger time commitment. Using text creates an option to have more distance and relieves some social pressure to respond.

How To 60

How To Fashion Communication eBook 60

2020 Research

DECEMBER 13, 2023

The Most Fashionable Gift Categories When it comes to splurging on holiday gifts, our survey uncovered the most fashionable categories. And of course, since it’s customary to wrap gifts, it’s no surprise that 32% spend some of their holiday budget on wrapping paper and greeting cards.

Fashion 59

Fashion Trends Survey Retail 59

ShepHyken

FEBRUARY 13, 2019

A thank you note: Call me old fashioned, but the traditional hand-written thank you note still has power. Of course, you can consider an email or text message. For those of you who think this is a rhetorical question, here’s the answer: the old-fashioned hand-written note. But which one do you think has the most impact?

Fashion 123

Fashion Video Customer Service Training Customers 123

Zeisler Consulting

MARCH 14, 2023

If your systems and processes are built for growth, there’s no reason the increase in your Customer base should coincide in a strictly direct fashion with your growth in support personnel. Now, I don’t want anybody to get fired of course.

Fashion 72

Fashion Customer Care Customer Centricity System 72

Zeisler Consulting

AUGUST 1, 2023

The idea being that it certainly beats the old-fashioned method of showing up, taking a number, and sitting waiting for your turn once you get there. The app, of course, is a corporate tool. Full disclosure, I usually go to the Air Force base in town when I’m due.

Wait Times 72

Wait Times Fashion Omni-Channel System 72

Kerry Bodine

JANUARY 16, 2020

This way of working feels so old fashioned to me. Service design educators must, of course, continue to instill a co-create mindset in students at all levels. We were helping people buy insurance. We were making promises that our clients’ organizations were responsible for delivering on. This Outdated Approach Persists.

Advertising 177

Advertising Consulting Insurance Customer Journeys 177

Confirmit

APRIL 22, 2020

Of course you want ROI to really prove the value of CX, but some good old-fashioned storytelling goes a long way too. Shocking though it might be, few people were ever really persuaded to make a decision by a change in NPS® score.

Fashion 52

Fashion ROI NPS Course 52

Confirmit

APRIL 3, 2020

Of course you want ROI to really prove the value of CX, but some good old-fashioned storytelling goes a long way too. Shocking though it might be, few people were ever really persuaded to make a decision by a change in NPS® score.

Fashion 52

Fashion ROI NPS Course 52

Lithium

FEBRUARY 28, 2023

They can choose their adventure, their personal course of action, and even imprint their own meaning into the world by co-creating spaces, experiences, and/or digital products. They can also be extrinsic with unique avatar fashion kits, modifications, abilities, and access. The possibilities are infinite.

Social Media 93

Social Media Gamification Fashion Entertainment 93

NetBase

JANUARY 16, 2020

We’ll focus on a few – fashion, beauty, travel and family. We see both fashion and beauty on the list, which makes sense. Having a fashionable royal that’s fond of your clothing is always a good thing. Their followers’ interests offer a wide variety of options for brands to work with. Maybe in a made for TV Hallmark drama?

Brands 73

Brands Fashion Travel Sports 73

Kerry Bodine

JANUARY 16, 2020

This way of working feels so old fashioned to me. Service design educators must, of course, continue to instill a co-create mindset in students at all levels. We were helping people buy insurance. We were making promises that our clients’ organizations were responsible for delivering on. This Outdated Approach Persists.

Advertising 156

Advertising Consulting Insurance Customer Journeys 156

Kerry Bodine

JANUARY 16, 2020

This way of working feels so old fashioned to me. Service design educators must, of course, continue to instill a co-create mindset in students at all levels. We were helping people buy insurance. We were making promises that our clients’ organizations were responsible for delivering on. This Outdated Approach Persists.

Advertising 156

Advertising Consulting Insurance Customer Journeys 156

CX Journey

JUNE 20, 2018

Customer experience is (a) the sum of all the interactions that a customer has with a company over the course of the relationship and includes (b) the customer's feelings, emotions, and perceptions of the brand during the course of those interactions. I like to start with this definition to ensure that we’re all on the same page.

Customer Journeys 140

Customer Journeys Communication Exercises Fashion 140

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. Of course, what that emotional connection looks like is highly dependent on your target audience, but there are some common factors that build the foundation of loyalty. Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Helen Dewdney

NOVEMBER 24, 2020

Oxfam’s online shop is full of original, pre-owned items from accessories to bridalwear and, of course, vintage books. Beyond Retro offer a huge selection of vintage clothes for a truly unique twist on fashion. “At Check out the Ethical Consumer guide to ethical fashion for more upcycled fashion ideas and inspiration.

Fashion 91

Fashion How To Tips Consumers 91

Oracle

APRIL 15, 2019

While holographic talking heads taking the place of in-person sales people might rank higher on the hype scale, some retailers are discovering that moving the showroom to the home can drive sales in a more meaningful fashion. In the makeup business, major players are leveraging the power of AR to help drive sales.

Fashion 69

Fashion Social Media Retail Sales 69

CSM Magazine

SEPTEMBER 21, 2023

Real-time tracking of engineer’s vehicles ensures ad-hoc requests and emergency call-outs can be accommodated efficiently and in a timely fashion and automatically generated alerts and notifications ensure the customer is kept informed at all times.

Management 59

Management Customer Relationship Management CRM Fashion 59

Wired and Dangerous

DECEMBER 23, 2014

In innovative service, thank you means communicating gratitude in a fashion that makes customers feel your authenticity. Of course, we are in an era of frugality and reduction. We have all heard “thank you” directed at us, knowing full well there was little sincerity behind it. Sure, these are challenging times.

Innovation 141

Innovation Fashion Course Communication 141

NetBase

DECEMBER 30, 2019

Not every brand, of course – but in specific categories, one thousand times, yes. Fashion is one of those categories. Fashion & Cosmetics Brands Should Love eBoys and eGirls. The end-of-year review showed that e-girls and e-boys were among the top trending fashion- and outfit-related search terms on Google this year.

Consumers 60

Consumers Fashion Analytics Entertainment 60

C Space

MAY 26, 2020

Fashion label Gucci ’s creative director, Alessandro Michele, has announced that the brand is slashing the number of fashion shows it holds each year from five to two. Declaring the fashion week calendar obsolete, Michele said he was no longer adhering to a rota staked out by spring/summer, autumn/winter, cruise and pre-fall shows.

Brands 52

Brands Fashion Travel Course 52

GetFeedback

OCTOBER 21, 2019

Galletto argues that it’s important that each department receives these insights in a timely fashion so that each one can take relevant action. Of course, once the organization has gathered enough data, it’s time to apply those learnings to the customer experience. The results from customer surveys are relevant to multiple teams.

Customer Experience Management 199

Customer Experience Management Strategy Customer Experience Management 199

Optimove

AUGUST 26, 2021

Sounds like some fashion brand’s motto? So, today, we want to share some new and exciting findings that for sure will convert even the most stubborn, old-fashioned marketers and turn them into the biggest retention, loyalty, segmentation, and predictive customer models advocates in the marketsphere! Out with the old, in with the new!

Brands 52

Brands Fashion CRM ROI 52

NetBase

MAY 16, 2019

And it’s why we see fashionable new shoe brands highly sought-after this Spring. Whether you’re a shoe brand looking to take part, or any other fashion retailer trying to connect to your audience , talking about shoes could make you a “shoe-in.”. Shoes are mentioned in conjunction with: General tags like #fashion, #style, #accessories.

Analytics 54

Analytics Brands Fashion Ecommerce 54

CX Accelerator

DECEMBER 12, 2017

Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. Instead of jumping in his car and peacing out like nearly any of us would, he changed course and came over to welcome us with a huge smile. When we got inside AJ was just as friendly and eager to help.

Meeting 182

Meeting Customer Journeys Fashion Exceptional Customer Service 182

NetBase

JANUARY 29, 2020

Until it isn’t, of course – which is when humor is involved. Celebrities are influential of course, but everyday people can be even more valuable than Thor to a brand. The top fashion search on Google in 2019 was around how to dress like egirl/eboy. They meant it too! Marketing is serious business! Yes, we just said that.

Fashion 67

Fashion Trends Course Brands 67

Beyond Philosophy

NOVEMBER 27, 2021

When I see the old-fashioned looking knobs on the amplifier, it reminds me of my childhood and the rock stars of my school days. Of course, the amp is a great amp, too. Nostalgia is an important part of my amplifier purchase. Getting an amp that looks like that feels like an homage to my childhood dreams of being a rock star.

Fashion 78

Fashion Consulting Financial Customer Experience 78

CSM Magazine

DECEMBER 7, 2023

It is an event, a fashion runway, a business gathering, a cocktail party, an adrenaline rush, and a betting extravaganza. Of course not. Most horse racing enthusiasts would agree that horse racing is more than just a sport. So, you think that all of these segments that make one race are perfect on their own?

Industry 52

Industry Customer Service Sports Fashion 52

NetBase

DECEMBER 26, 2019

Grilled cheese lovers everywhere should take note, as should brands who may unwittingly fall out of fashion with this influential crowd! Well, it doesn’t, not directly, of course. If we follow the sustainability conversation, we see some trends around food, of course. Fashion is another area where a huge shift is taking place.

Fashion 60

Fashion Trends Course Brands 60

Beyond Philosophy

NOVEMBER 15, 2018

Research shows that the branding elements on something like a handbag (or other designer fashion items) get larger and larger over time up to a certain price point. These buyers who carry the more discretely branded bag are not communicating with everyone; just other in-the-know fashion types.

Social Media 148

Social Media Fashion Exercises Brands 148

NetBase

FEBRUARY 11, 2020

Not quite: There’s lots of conversation around the “best picture” and “best actor,” of course. Blatant disregard for designers taxed with dressing celebs while creating collections for New York Fashion Week. The “bear” category isn’t real, of course – but it could be. Here, we see largely positive conversation captured.

Brands 64

Brands Fashion Trends Course 64

CX Accelerator

DECEMBER 12, 2017

Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. Instead of jumping in his car and peacing out like nearly any of us would, he changed course and came over to welcome us with a huge smile. When we got inside AJ was just as friendly and eager to help.

Meeting 140

Meeting Fashion Exceptional Customer Service Customer Centricity 140

CX Journey

NOVEMBER 28, 2014

Grass gives way to rocky alpine talus, and water courses down the mountain in runnels. Make it clear you will keep your course in a calm and positive fashion. Be prepared to face dark clouds of negativity in a proactive, positive, productive fashion. It takes strength to stay calm, but don’t squander energy on negativity.

Fashion 158

Fashion Customer Journeys Voice of Customer Course 158