InMoment XI

APRIL 5, 2024

For example, if someone asks you how much you exercise, you might be inclined to say four times a week, even if the answer is two. This should be the first exercise your brand takes on when designing a survey. Of course, we recommend running this workshop with an expert in human behavior to make sure you have all your bases covered!

Feedback 260

Feedback How To Survey Exercises 260

Comm100

JULY 20, 2023

It can provide real-time assistance to students attending virtual classes, offer clarification on course materials, and guide them through complex concepts. By leveraging the vast number of educational resources available online, ChatGPT can curate personalized content, suggesting relevant readings, videos, and exercises.

Chatbots 144

Chatbots Exercises Course Video 144

Experience Matters

DECEMBER 18, 2018

This is the time of year for holiday cheer, family celebrations, and, of course, listings of annual trends! It was a great exercise.

Trends 260

Trends Exercises Employee Experience Course 260

ReviewTrackers

MAY 15, 2018

To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. We’ve narrowed it down to eight courses, which range from HubSpot’s course in inbound marketing to Hootsuite’s course on social media marketing training. Hootsuite Academy.

Social Media 50

Social Media Course Training Marketing 50

InMoment XI

JULY 11, 2022

Multi-Select : One way to get more detailed data out of multiple-choice questions is to allow participants to select more than one of the multiple options (depending on the nature of the question, of course.) For example, if you ask, “Do you ALWAYS exercise in the morning?” Open or Close-Ended Questions.

Survey 493

Survey Exercises Data Measurement 493

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Puppies. So they decided to exercise their option to punt. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But Hypothetically Speaking. Peter Leppik. Fri, 2018-05-11 13:55. Customer Experience.

Course 48

Course Airlines Exercises Transportation 48

Qualtrics

AUGUST 17, 2021

Student course evaluations: three words that often spark strong reactions from new and experienced faculty alike. In the hands of faculty, though, well-structured evaluations can build trust while improving course delivery and effectiveness. What are the benefits of student course evaluations? Here’s how. Students ignore them.

Course 26

Course Feedback Exercises Examples 26

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Kill Puppies. So they decided to exercise their option to punt. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But Hypothetically Speaking. Peter Leppik. Fri, 2018-05-11 13:55. Customer Experience.

Course 48

Course Airlines Exercises Transportation 48

Totango

NOVEMBER 10, 2023

Is the customer journey mapping exercise a worthwhile effort? Without it, your customers and you (as the provider) are likely to veer off course when the winds change. As a leader in customer success, who’s your friend in the C-suite? Who owns the customer community for your organization? We hope so! At Totango Live!

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

ShepHyken

JANUARY 15, 2024

It’s a matter of choosing the dominant mindset that determines the course of one’s performance and career over time. An accountability mindset in customer service empowers employees to actively choose behaviors that improve customer experience and ensure success.

Sports 79

Sports How To Exercises Culture 79

Myra Golden

AUGUST 6, 2021

Participating in assignments is the number one way we customize my online courses to your specific situations. One of my students typed out the following scenario in an exercise: Situation: The delivery company and the customer feels scammed; they want their money back immediately. Look over my shoulder while I grade work!

Exercises 52

Exercises Course Training Customer Service 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum. This self-paced course is for anyone who wants to learn the best way to lead customer experience for strategic impact. This customer experience course is an actionable overview for making CX a team sport company-wide.

Sports 71

Sports Customer Experience Handbook Case Study 71

CSM Magazine

MARCH 1, 2024

Companies that dedicate themselves to employee development show their commitment to skills enhancement, providing free access to courses for their staff. Also, it should feature instances from everyday life and practical exercises to help them learn more. Training programs aren’t just an additional administrative job.

Training 52

Training e-support Course Exercises 52

CX Accelerator

NOVEMBER 11, 2022

From a character perspective, it requires empathy – the exercise is about walking in your customer’s shoes and trying to understand not just what they were doing at each touchpoint but thinking and feeling as well. Resource: 6 Sources of Customer Understanding by CXpert.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Storyminers

AUGUST 28, 2017

They aren’t just doing ‘low-hanging fruit’ exercises, they’re very focused on creating enterprise and customer value at the same time. 116 years, 8 of them with an emphasis on customer experience. My take: Walgreen’s emphasis on listening intently to its customers is spot on. Mazda is doing things differently.

Brands 350

Brands Healthcare Roadmap Exercises 350

Kerry Bodine

MAY 1, 2017

Over the course of a day, we’ll walk you through typical journey mapping exercises and show you how to facilitate each one. And, of course, we’ll be holding our flagship two-day journey mapping workshop in May, August, and a soon-to-be-announced date in the fall. August 23 in San Francisco. Customer Journey Mapping.

Customer Journeys 120

Customer Journeys Customer Experience Exercises Course 120

Kerry Bodine

NOVEMBER 22, 2017

And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Beyond Philosophy

JUNE 8, 2023

I have plenty of experience with this inefficient exercise in my career, and I thought I might have some things to share with all of you to get those necessary approvals. This exercise is an excellent example of these concepts. Of course, the issue then becomes getting the data to prove it. It’s a marketing exercise.

Return on Investment 78

Return on Investment Exercises Customer Satisfaction ROI 78

CX Journey

JUNE 20, 2018

Customer experience is (a) the sum of all the interactions that a customer has with a company over the course of the relationship and includes (b) the customer's feelings, emotions, and perceptions of the brand during the course of those interactions. I like to start with this definition to ensure that we’re all on the same page.

Customer Journeys 140

Customer Journeys Communication Exercises Fashion 140

Kerry Bodine

SEPTEMBER 26, 2016

And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Kerry Bodine

SEPTEMBER 26, 2016

And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Magellan Solutions

JULY 20, 2023

Users can practice their language skills by engaging in conversational exercises with the chatbot. It offers interactive lessons, immersion exercises, and personalized coaching to enhance language acquisition. Babbel Babbel is an AI-powered language-learning app that offers courses in various languages.

Communication 94

Communication Tools Chatbots Exercises 94

Kerry Bodine

FEBRUARY 10, 2016

And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

CX Journey

MARCH 21, 2018

By that I mean that they have no allocated financial resources for improvements to be made as a result of the learnings from surveys and other listening posts, journey mapping, and other customer experience strategy exercises that become the catalyst for onstage customer experience or behind-the-scenes process improvements.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Experience Investigators by 360Connext

APRIL 21, 2020

As leaders, it’s easy to offer resources like a link to an online course and leave it at that. This is an important, ongoing exercise for companies to embrace the future of employee development. ” (Scott was nice enough to give me a quote because we’ve developed four courses together at LinkedIn Learning.

Course 143

Course Training Feedback Connections 143

ShepHyken

JANUARY 15, 2020

Of course, the follow-through is just as, if not more, important. For some cases, you may consider repeating these training exercises and drills every six months. It’s important to make this statement with as much concern and empathy as possible. You cannot make that statement without following through on your actions.

Training 152

Training Customer Service Training Exercises Course 152

CX Accelerator

OCTOBER 3, 2019

Bill Staikos makes it official with his new employees: "We're doing a lot of journey-based exercises with our new hire onboarding process. Our program includes multiple courses where, after completion, the employee gets a Certificate of Customer Excellence.

Tips 296

Tips Culture Exercises Feedback 296

Kerry Bodine

SEPTEMBER 23, 2015

And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Experience Investigators by 360Connext

FEBRUARY 23, 2021

Of course each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how and the “what do I do about it? . This is a great exercise to encourage employees to see exactly how their role delivers for the customer. See how fun it is to connect the CX dots?

Communication 178

Communication Tips Customer Journeys Customer Experience 178

Kerry Bodine

JULY 11, 2017

Maybe a customer doesn’t understand the instructions for a new exercise, so we model how it works…then forget to stop modeling. Later in the exercise, we circled back to that sticky note about the upcoming sale email and it turns out I’d gotten it wrong. I was the only one holding a writing implement.

Customer Insights 199

Customer Insights Customer Journeys Exercises Touchpoint 199

Steve DiGioia

JANUARY 6, 2020

You routinely take classes or online courses, read industry magazines, or listen to podcasts to increase your knowledge and provide value to your employer and customer. Do the exercise again. You understand how each task, each product, and each employee must be at their peak to operate efficiently and profitably. You’re all set.

Customer Service 200

Customer Service Exercises Customers Course 200

Kustomer

FEBRUARY 17, 2022

The current state of the world is not making things any easier for support agents, as 67% of workers believe burnout has worsened over the course of the pandemic. Anyone can practice self-care any time, any place by practicing things like meditation, exercising, and even journaling. Feelings of negativity related to one’s job.

Tips 97

Tips Customer Service Exercises Omni-Channel 97

SurveySparrow

FEBRUARY 21, 2021

But surely, since we have more time now, can we not use that extra time for exercise. Many of us might have utilized our workplace’s onsite gym or exercise classes as a means of staying active. Desk exercises take only a few minutes. Set a scheduled time for exercise. That extra time can now be spent with family.

Exercises 52

Exercises How To Survey Conference 52

Kerry Bodine

DECEMBER 16, 2016

And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! You’ll get to ask all your burning questions about journey mapping, hear best practices and examples, and swap tips with other customer experience practitioners.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Experience Investigators by 360Connext

JULY 12, 2022

The guidebook includes exercises designed to help Customer Listening make sense and have practical application. Of course we want to know what customers have to tell us. The guidebook includes exercises designed to help Customer Listening make sense and have practical application. Get the Free Guidebook. Get the Free Guidebook.

Customer Journeys 143

Customer Journeys Feedback Social Media Exercises 143

Horizon CX

FEBRUARY 29, 2020

I recall quite vividly an exercise that was given to a communications class during my graduate studies in adult education at Boston University. You can’t imagine how uneasy and constrained some of us were during that exercise. Of course, the sheer number of questions is not the only factor that influences the quality of a conversation.

Exercises 130

Exercises Groups Communication Course 130

Zeisler Consulting

FEBRUARY 9, 2022

Of course, it’d be awesome if you could deliver a hassle-free, luxury, quality experience right on time every time and for the lowest price in the industry. The details will vary of course, but the gist remains the same: You’re you, and you want to deliver that to your Customers reliably. People will see through it.

Brands 93

Brands Exercises Course Examples 93