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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

This article is designed to give you InMoment’s take on what voice of customer examples look like. For any data to be useful, of course you need to take the time to dig in and understand what your customers are actually saying. Listening to the Voice of Customer Examples. Bringing Voice of Customer Examples to Life.

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How to write a peer review: practical templates, expert examples, and free training courses

Clarivate

Read on for resources that will get you on the right track, including peer review templates, example reports and the Web of Science Academy: our free, online course that teaches you the core competencies of peer review through practical experience ( try it today ). Expert examples of peer review reports. Peer review templates.

Course 98
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3 Tips for Developing Courses Your Customers Will Love

Gainsight

You can devote yourself to finding the perfect leader, setting realistic goals , and customizing every corner of your academy, but launching an impactful program requires more than a sturdy infrastructure; it requires courses that guide your customers to their desired outcomes. Without that, you’ll be up a creek without a paddle.

Course 52
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Customer Journey Mapping Examples

Heart of the Customer

I’m often asked for customer journey mapping examples – where are organizations using journey mapping that is truly driving change. Of course, the results vary significantly depending on the selected business problem, journey, and customer selected – three of our five questions.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

For example, even a simple phrase like “got milk?” Can you imagine what a straight translation might do to your course? To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. translates to “are you lactating?” and over 6.7

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Website Content Examples

DemandJump

Of course, not all sites are created equally. When done well, website content can be one of the most essential parts of achieving your marketing objectives, improving conversions, and communicating with new or potential customers. With roughly 1.88 billion websites online, your business likely has some steep competition.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. Workflow automation: AI will show information about a customer’s learning and assign relevant courses. The post How to Use AI to Create Great Customer Education Course Content appeared first on Gainsight Software.

Course 52
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.