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How to Use CX Metrics to Find Bottlenecks to Product Led Growth

InMoment XI

Customer experience (CX) metrics have an important role to play in this strategy—something I explored in-depth in a previous post: Customer Experience in the Era of Product Led Growth. Metrics are essential to understanding progress on the product led growth curve. This is where CX metrics are so valuable.

Metrics 260
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XI Café Podcast, Episode 5: How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction?

InMoment XI

The team knew engagement was dropping—and with membership retention as a key metric for the business, this was an important challenge to tackle. With that in mind, the team pushed beyond open rates and click through rates, and set key metrics for customer intelligence. A: Next up for NZAA is strategic customer journey mapping!

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How to Use AI to Create Great Customer Education Course Content

Gainsight

Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. Workflow automation: AI will show information about a customer’s learning and assign relevant courses. Did it feel engaging? Here’s one use case.

Course 52
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Unlocking Employee Satisfaction: Strategies, Metrics, and Impact

SurveySensum

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals.

Metrics 52
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Introducing Delighted Admin Certification: A free course for CX program management

delighted

That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course? You can also save the direct link to the course.

Course 97
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The MVPs of Customer Success Metrics (Most Valuable Performance Indicators)

ClientSuccess

There are an overwhelming amount of metrics that you can measure to track customer success. So, to break through the fray and give you a place to start, Client Success has created THE list of the most valuable customer success metrics. If your company is B2B, this could be interpreted as average revenue per logo.

Metrics 75
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Why NRR (net revenue retention) is the one metric to rule them all for SaaS

ChurnZero

It was the turn of the millennium, and I was raising a round for a B2B software company—one of four companies that I founded over the course of my 25-year career as a repeat entrepreneur. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business.

Metrics 98