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The Spectrum of Data-Driven CX (And Why There’s No Magic Metric)

Experience Investigators by 360Connext

It’s easy to focus so much on gathering data or finding the perfect metric… we end up spending more time measuring than actually executing our ideas. We want to dispel the belief CX teams need perfect data to move forward. Of course, we need to track some metrics to demonstrate the value of customer experience efforts.

Metrics 270
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CX University Revamps its Course Content

CX University

CX University (CXU) has completed a full internal audit of its course content to ensure all information is updated to meet standards of excellence and relevance. As with all online content immersed in a growing and advancing field, the Customer Experience discipline continues to provide valuable insights, data, and knowledge.

Course 52
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Alchemer University Unveils Managing Responses Courses

SurveyGizmo

New Alchemer University c ontent lets you understand the data before you report it. The Managing Responses Program includes three courses to help users customize and organize responses so you can readily view and understand pertinent data without creating a report or export. Course 1: The Individual Response Grid.

Course 98
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Optimove Launches Optimove Courses to Enhance Clients’ CRM Marketing Skills 

Optimove

We’re thrilled to announce the launch of Optimove Courses, a dynamic, video-first online curriculum designed to empower our clients and partners to master and maximize our platform’s CRM marketing capabilities. As I mentioned, our clients’ CRM marketing needs are evolving, and so will Optimove Courses.

Course 49
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

In healthcare, for example, healthcare professionals (HCPs) will likely use AI for data-based diagnostic support. Workflow automation: AI will show information about a customer’s learning and assign relevant courses. The post How to Use AI to Create Great Customer Education Course Content appeared first on Gainsight Software.

Course 52
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Alchemer University Delivers New Course for Alchemer Workflow

SurveyGizmo

In this course you will find: Introduction to Alchemer Workflow Tour of Alchemer Workflow Alchemer Workflow in Action How to Build Together! It expands on Alchemer’s market-leading collection heritage by connecting feedback with your people, so they can create deeper connections with customers.

Course 52