article thumbnail

Meet Zoom Virtual Agent, the next Evolution of Solvvy

Solvvy

I’m pleased to share the first result of our shared vision, which centers around rapid innovation and a total focus on delivering happiness. Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers.

article thumbnail

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. These options are unsatisfying to callers who just want to ask an agent a question to get an answer quickly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Introducing Claude: The New AI Assistant for Contact Centers

CSM Magazine

Claude is the latest addition to the Contact Center team, and he’s already making waves. As an AI assistant, Claude is designed to streamline the customer service experience, making it faster and more efficient for both customers and agents.

article thumbnail

The Pivot to 100% Remote Training in the Contact Center

BlueOcean

This is much easier to accomplish for in-person training, where you have control over the physical environment and can maintain physical interaction such as eye contact. In the virtual classroom, engagement is a whole new ball game. Making Virtual Agent Training Work for You. Request a download here.

article thumbnail

Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

article thumbnail

The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.

article thumbnail

Meet Sophie AI: The Future of Service

TechSee

This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions. Sophie AI Agent The full transformational value of Generative AI will be in customer service automation.

Meeting 109