Do Humans Still Have a Place in Contact Centers?
JULY 26, 2019
Chatbots enable companies large and small to handle customer service inquiries across digital channels without involving human contact center agents. 2) They help retail consumers get a fast and relevant response about when their package will be delivered, or what happened with the availability of their eagerly awaited new iPhone X. So should we get rid of the poor humans in contact centers? Humans have an irreplaceable role in contact centers.