omnichannel 
NICE inContact
JULY 1, 2019
About 800,000 of these interactions are handled each year by Swedish Rail’s 200 advisors, working from two contact center locations about 100 kilometers apart. But physical distance wasn’t the only thing separating the two contact center locations.
NobelBiz
FEBRUARY 22, 2023
Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. As a result, the tools, technology, and procedures that contact centers will need to adapt to hybrid work patterns that must be carefully evaluated.
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NobelBiz
FEBRUARY 22, 2023
Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. As a result, the tools, technology, and procedures that contact centers will need to adapt to hybrid work patterns that must be carefully evaluated.
GlowTouch
APRIL 28, 2022
Conveniently located near downtown Santo Domingo, the location provides easy access to public transportation and the trappings of a shopping mall: supermarket, salon and barbershop, ATM, and easy shopping. We’re excited about continuing to grow in an area where the BPO industry is mature and provides a tremendous talent pool for recruiting.”
Magellan Solutions
SEPTEMBER 9, 2021
SMEs can take advantage of an omnichannel contact center through this helpful guide. A transformative omnichannel contact center helped various organizations to solve the broken record syndrome. Often, people assume that multichannel customer support and omnichannel contact center are the same thing.
NICE inContact
SEPTEMBER 23, 2019
Call recording software is a foundational component of contact center operations but often under valued and taken for granted. Similarly, recording software powers other contact center activities but it’s not until the contact center experiences a failure that most really stop to think about its critical implications.
ViiBE Blog
JULY 30, 2021
What is a contact center? Call Center , Customer experience , Remote operations. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Considered a relatively new solution, contact center is an omnichannel customer support platform. What is an inbound contact center?
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