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Contact Center Expo to Showcase Industry Insights to Thousands of Business Owners

CSM Magazine

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.

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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

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New listings–COPC Inc. Global Events Calendar

COPC

Participants can choose from two different tracks (business and technical) that cover a variety of topics including omnichannel, predictive analytics, virtual reality, data centralization, and workforce optimization. This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne.