Watch your Etiquette! 7 Tips for Improving Contact Center Etiquette
DECEMBER 11, 2018
Contact centers are lively, energetic places with lots of activity going on. Be mindful of these tips for improving contact center etiquette: . There’s nothing like social chatter buzzing in the background to kill focus and concentration (see Tip #2!). Customers may be irritated or angry – you can usually gauge this within the first few minutes of the interaction. In a contact center, everything hinges on the schedule. Hold the door.