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How to deliver superb omnichannel CX in a digital world according to 24,000 consumers globally

OpinionLab

Omnichannel CX and how to optimize across channels is a huge challenge in today’s increasingly digital world. A google of “omnichannel CX stats” and “omnichannel stats” quickly reveals that: 98% of Americans switch devices in the same day ( Google ). Your omnichannel strategy should always incorporate a human element.

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Embracing the Future: Leading Trends in Outbound Call Centers for 2024

NobelBiz

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

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Converse 2022

Uniphore

Infographics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. CX and Contact Center Leaders. Conversational AI Platform. U-Self Serve. Case Studies. White Papers.

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Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI

CSM Magazine

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. 80% are using voice.

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5 Top Customer Service Articles For the Week of July 13, 2020

ShepHyken

16 Statistics on Why Omnichannel is the Future of Your Contact Center and the Foundation for a Top-Notch Competitive Customer Experience by Laura Krajewski. Sharpen) We did the research for you and compiled a list of 16 statistics on why omnichannel service is important to your customer experience.

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5 Must-Have Tools to Maximize Productivity of Customer Support Teams

GlowTouch

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. 82% of Americans: martech.zone – Customer Retention Numbers Infographic.

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80% of Customers Engage with Brands on Social Media. What Are You Waiting for?

NobelBiz

Voice is becoming just a fraction of the responsibilities of a contact center. Furthermore, we learned back in May that complex IVRs and contact center solutions that can do such things are primary drivers for growth in the entire contact center market. Original Infographic: Source of this infographic.