TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

COPC

FEBRUARY 15, 2024

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support.  This powerful technology is becoming integral to customer service frameworks, especially in contact center operations.

Contact Center 52

Contact Center Metrics Training Call Center 52

Kayako

JANUARY 5, 2017

Recent trends in customer service show that companies can delight their customers while generating revenues. In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Here are seven support centers that we love.

Omni-Channel 95

Omni-Channel Self Service Trends Multi-Channel 95

Storyminers

JULY 6, 2020

Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Bob Thompson. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Bob Thompson. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

JULY 21, 2020

It is a trend that is likely to continue as a result of the ongoing health crisis. Send new employees a welcome email a week or two before they begin with details of what to expect when they arrive, or login, along with mugs, T-shirts and other promotional accessories plus links to videos or a company handbook by way of introduction.

Gamification 52

Gamification Handbook Social Media Video 52

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She is a trusted industry voice for guidance on emerging contact center channels and technologies. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132