COPC

FEBRUARY 15, 2024

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support.  This powerful technology is becoming integral to customer service frameworks, especially in contact center operations.

Contact Center 52

Contact Center Metrics Training Call Center 52

Natalie Petouhof

JULY 26, 2016

And while optimizing every aspect of a brand’s digital assets to meet an “instant” expectation is a laudable goal, organizations simply may not have initially budgeted the resources to achieve these goals. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. i] [link]. [i] Pashler, Harold Psychological Bulletin, Vol.

Handbook 40

Handbook Customer Experience Resources Customers 40

Comm100

NOVEMBER 14, 2017

In my own personal career, I have used quite a few different resources to stay on top of my job and the demands placed upon me. LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook.

Resources 109

Resources Customer Service Customer Service Training Course 109

SurveySensum

JULY 14, 2020

He is the first CX professional to become an Authorized Resource and Training Provider for the CCXP accreditation. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132