The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

And at the same time customer’s flow-oriented brains simply aren’t wired to deal with poor digital experience interactions. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. Miller’s 1968 paper The Concept of Flow: Handbook of Positive Psychology

Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging.

The Essential Guide to Customer Service Outsourcing

Magellan Solutions

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . This is why you should be particular with the language to use and be very careful in choosing the best contact center fit for your needs.

How to Improve Customer Service with Unstructured Data

Thematic

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Here is a real-life example of a typical conversation in a contact center (in 2019!).