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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. He also sits on the board of Directors for CSPN.

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Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Kustomer

He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. Customer’s expectations are pacing with the speed of technology and process innovation.

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The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. [i] [link]. [i] i] Dual-task interference in simple tasks: Data and theory. Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. and Csikszentmihayi, M.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

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Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Author of The Service Culture Handbook. Shep Hyken – Customer service and experience expert, keynote speaker and NYT bestselling author. Specialized Training Courses.

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