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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.

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COPC Standards Committee Update: AI in Focus 

COPC

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support.  This powerful technology is becoming integral to customer service frameworks, especially in contact center operations.

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Origins & Journeys: Insights from a leader

NobelBiz

One or two, um, whatever you want to share that you would give a young leader in our industry today. Episode 10 of Origins & Journeys is out with Steven Michael Bederman as he shares his origin story into the contact center industry. It’s actually in the DMV handbook? How do I think? What that lane’s for?

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Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Kustomer

He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. In regulated industries, providing this detailed information is critical for wary associates. Use examples of what is in scope and what should remain out of scope.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

This is especially true in the customer service industry. Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Before starting his firm, Thompson worked in the IT industry for fifteen years. Bob Thompson.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

This is especially true in the customer service industry. Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Before starting his firm, Thompson worked in the IT industry for fifteen years. Bob Thompson.

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Customer Service Outsourcing Industry Today. This is why you should be particular with the language to use and be very careful in choosing the best contact center fit for your needs.