Contact Center Feedback Management Measurement 
InMoment XI
FEBRUARY 8, 2024
Whether that be through cost-saving measures, increased operational efficiency, or strategic initiatives to boost revenue, the pursuit of financial success is a constant in the business world. As you look to improve your business, consider contact center optimization. What is Contact Center Optimization?
Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Do the KPIs you use now to measure employee performance accurately reflect each agent’s real value? Focus on KPIs that measure and drive the outcomes you want most. How Do You Identify Top Customer Service Talent?
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Playvox
JULY 14, 2023
Providing an ever-improving customer experience while boosting contact center agent productivity is paramount for your business. Here’s the blueprint for achieving greater agent productivity in your call center. The quality of customer service and support can also have an impact on the productivity of a contact center.
NICE inContact
NOVEMBER 6, 2018
Contact center management is hard. You manage employees in an industry that has one of the highest turnover rates out there. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Very hard, actually. Consolidate tools.
Playvox
JANUARY 24, 2022
While it’s hard to argue against the importance of delivering great CX, it’s also all too easy to assume that the experiences your contact center delivers are up to par simply because you are handling interactions efficiently. Until you start measuring customer experience , you could easily be falling behind the competition.
NICE inContact
OCTOBER 31, 2019
For contact center agents, it sometimes feels like either the workday drags on or it flies by with a flash. So, let’s breakdown “flow” into a few tactical strategies that can be used in a modern call center utilizing performance management software. This can be done with performance management dashboards or wallboards.
Experience Investigators by 360Connext
NOVEMBER 16, 2021
A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered.
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