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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

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What Is CPaaS Solution? Communications Platform-as-a-Service

NobelBiz

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

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What Is CPaaS Solution? Communications Platform-as-a-Service

NobelBiz

Small and medium-sized contact centers, in particular, may find this burdensome. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Businesses and contact centers of all sizes may benefit from the power of cloud communication at a low cost this way.

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The Top 15 Magical Moments from Opentalk18

Talkdesk

These products include: -Talkdesk Omnichannel. -Talkdesk Mobile. -Talkdesk Self-Service SDK. -Talkdesk Studio. -Talkdesk Live. -Talkdesk Explore. Talkdesk also made an industry-first promise: 100% uptime SLA (you can learn more about it here ).

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Connected Cars: How Their Evolution Impacts Consumers & Businesses

GlowTouch

The Luxury of Entertainment & Convenience. After practical needs, entertainment and convenience are two of the biggest themes in connected cars. Having a premium entertainment system and all the latest features to make life a little easier provides an air of luxury. To learn exactly how we can help, contact us today!

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Experience the Future of Customer Experience at Call Center Week

Avaya

Learn how you can design, build and run omnichannel contact center solutions with our flagship Avaya Oceana™ Solution for customer engagement. With Avaya Oceananalytics™ insights you can see beyond traditional metrics to real-time and historical reporting solutions for contact centers.

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How Positive Emotions Keep Customers Coming Back

NICE inContact

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. Soft skills: Emphasizing the right KPIs in the contact center and giving agents the freedom to go off script and use customer data to make connections is key.