TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CX Accelerator

JANUARY 16, 2020

So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . These individuals have the capacity to excel inside of a customer-centric culture, but for a variety of reasons, just aren’t fully engaged. Leaders at all levels must actively participate and set the new precedence.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

CX Accelerator

JANUARY 16, 2020

So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . These individuals have the capacity to excel inside of a customer-centric culture, but for a variety of reasons, just aren’t fully engaged. Leaders at all levels must actively participate and set the new precedence.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

Kustomer

SEPTEMBER 6, 2018

He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. Your associates are more fulfilled and their overall engagement and morale increases. But you are doing it wrong (maybe).

Exercises 61

Exercises Handbook e-support Contact Center 61

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Contact Center

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130